Civitel Akali Hotel

The hotel has 4 stars but I am giving it a full credit for many things which are listed below. As many people mentioned, rooms are not as great as on the website, however it's not a tragedy! Our double bed was huge with fresh bedding every day, the room was cleaned daily and new towels were left in the bathroom. We were not run out of anything as all stuff like shampoos, soaps, etc. were replaced by cleaners. The room had LCD TV with English channels, small fridge, AC, hair dryer and lots of different light settings (good if your "second half" wants to read a book before a sleep). The balcony was not huge and there was one table and two chairs. Staff of the hotel is mostly very young with keen to help others. There arranged a car rental for us with good price and they were always very helpful. Akali hotel has wifi connection from every room without any password. There are also 2 quite new PCs at the ground floor with a printer for guest usage - they are keep clear of any viruses and you can browse internet with Mozilla in Private Mode (nothing (passwords, history, cookies) will be stored at the computers). The pool is small (up to 1,5 m deep) but it's clean and tidy. Breakfasts were jolly good! We could choose from Original Cretan Food and Continental. The buffet was always full and there was at least one member of staff waiting with coffee jug to top up our cups. Location - it's not in the old town centre but it's about 10 minutes walk from there. Overall, the hotel deserves for 4 stars, however I am giving it a 5 stars because my experience was not as negative as other people's reviews. Very good value for money!

A lovely hotel with friendly helpful staff!! Good breakfast selection and clean comfortable rooms! Lovely pool area too. Even though this is a good location as it is only a short walk to the beach and central Chania, it is on a very busy road. The surrounding area is very run down with lots of derelict buildings and lots of graffiti everywhere! It was quite a welcome surprise to walk from this area to the beautiful cobbled streets with the gorgeous tavernas and shops and the harbour, all only a 10 minute walk away! I would definitely recommend this hotel but just be open minded about the appearance of the area surrounding the hotel!

Dear staff at Akali hotel. Thank you from the bottom of my heart. We arrived in the middle of the night on the 5th of August after Icelandair cancelled our flight home to Iceland. They sent over 100 people in buses to different hotels for the night and told everyone things where taken care of. We arrived with our young daughter exhausted. The young man in reception helped us book for the night after getting confirmation from the airline/airport that they where required to do so. We stayed in a wonderful junior suite, got to stay until 22 the following day until our cancelled flight finally was going home, served us dinner and treated us like the most special people in the world. It was only for the night but the service and the friendly staff just saved us on the horrific ride home to Iceland. We loved this hotel, love Creete and so so highly recommend to everyone. Plus the location was amazing. Thank you from the family in Iceland who's flight was cancelled :)