Alena Apartments

This man is a crook. Avoid this hotel costs. On my fourth visit to this hotel (just because of the proximity to the bus station), I arrived late because of a delayed flight from Leeds and he had already sold my pre-booked room. I had notified him that we would be late and ge responded that there was no problem. When we arrived he did not let us check-in (we have a small baby!!!!) and he spoke disrespectfully. A hotel next door welcomed us and we realised that he is a cowboy. Avoid at all costs.

I have stayed here before and was satisfied previously, however this visit I was on al 2 hour delayed flight from Gatwick. I emailed accommodation prior to my departure and on landing had no reply. On arrival at the apartment the door to reception was locked and there were three telephone numbers given to call. It was early hours of the morning and there was no response from any of the numbers. I had actually paid for the room some two years earlier but due to COVID it was agreed to move the booking forward. Thankfully I found an alternative hotel nearby. Everything had been confirmed two to three days before my arrival. I have tried to contact the hotel and not had the courtesy of a reply. Not sure on fire risk grounds alone I would wish to stay in unstaffed premises. One to miss if you value reliability.

Appartment were clean and comfy very near to the bus station Ideal for airport transportation. Reasonably priced, owner nice and helpful. Wished I'd paid more and had a top floor appartment With a good balcony/Terrace we were on the first floor with a very small balcony overlooking a street. Kitchen could do with an upgrade.

Πολύ καθαρό δωμάτιο με όλες της ανέσης!Ο ιδιοκτήτης πολύ ευγενικός το συστήνω .Θα το ξανά επισκεπτουμε !! Στην καρδιά τον Χανίων περάσαμε ωραία.ευχαριστουμε κάναμε ωραίο Πάσχα.Κοντα ΚΤΕΛ μαγαζιά λιμάνι