Gæstebruger
4. september 2023
Let me start out by saying I don’t travel a bunch, but in all of my 50 years of life I can only remember one stay that was worse. When we arrived the lady at the front was super friendly, and said she would be there all night if we need anything. This is where it started to get weird. Once we arrived at our room we found out that the key cards did not work. So my wife went back down to get new cards while I waited in the hall with the luggage. Unfortunately the nice lady at the front had disappeared, and she didn’t show back up for 15 minutes while we stood around. Not a huge deal, but a little inconvenient. The next set of key cards worked. Upon entering the room we discovered that it looked like we would be staying in a frat house. There were many holes in the carpet and stains on the furniture. Normally this is where I just leave, but we were in town for a wedding and this is where the block of reserved rooms were at. The following morning, some of the other wedding party guests started to arrive, and weirdly almost all of them had the same troubles with the room keys. One even had to be pried open with a screw driver by the staff because the key only worked long enough to get the first batch of bags into the room, and no subsequent set of keys would open the room. During our stay We noticed a little damage on the bathroom door like it had been wet recently, but given the condition of the room overall, thought no big deal we can get through this. Unfortunately we found that no matter how the shower curtain was arranged the tub enclosure leaked enough water onto the floor when taking a shower that I’m certain water was going into the unit below us. There was a pretty noticeable stink in the room, now knowing that the shower leaked all the time I’m pretty certain it was mold. In an effort to just put a smile on and get through the wedding we decided to round up our party and head to the hot tub to decompress from the long drive, unfortunately after 15 minutes in the water my wife started having some skin irritation, so we all decided it would be better not to stay in the water. While that’s the majority of the story, we should also mention that some of the wedding party actually did not stay at this hotel after the first night even knowing they had already paid and would not be refunded as they reported dirty rooms and waking up with a head ache, no doubt caused by the water leakage and subsequent poor air quality. In addition there was only one occasion where our room key worked 2 times in a row. Every other time we returned to the room we had to walk back to the front and get new keys. In addition, the common areas had damaged carpet and paint everywhere, and the staff never asked how our stay was when we were checking out and it wasn't until we were checking in that we learned that this hotel doesn't do daily cleaning or towel replacements. I should also mention there is a freight train that passes within 200 yards of the hotel in the middle
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