Longemont Taihu Lake Town Hotel

i am so surprised staying hotel i have been to Huzhou several times , as my experiences it is best. Speaking chinese is problem, so 管家小娜 is added my wechat. When i send wechat, 管家小娜 take care of special services. Before arrive hotel, 管家小娜 cantact to me i can enroll my car as well. i am satisfied 😆

Specially booked this to watch the new year eve fireworks at taihu ancient town. Hotel is located opposite the ancient town but there is not much else in the area. Room is big and clean. Breakfast has a good variety.

We are a family of 3 who stayed here for 2 nights. The hotel has a penguin enclosure at its lobby and is a favourite for kids. There are also kids' train rides and car rides at the lobby. Our room had a good view of the old town and fireworks at night. But aside from these, the hotel does not match up to its title of a 5-star hotel. - There was no warm welcome or good service during our stay. - The curtains are not black-out curtains, so you will get woken up by the brightness outside at 5am. - The lifts and carpets at the corridor are often dirty and not cleaned well. Not just litter, but large chunks of dust. - Cleaning of our room the next day made it even more dirty. The cleaner just brings the dust of one room into another room. Highly suggest for the hotel to change the type of mop/ broom used. - The restaurant where we had breakfast does not provide fork and knife and said they do not have these cutlery when we requested for it. They only have chopsticks and porcelain spoons. This shows that they are not ready for international tourists.

Hotel manager was extremely helpful, she spoke English and tried her best to help us at foreigners. It was a great experience. Linen could have been changed daily, but other than that, it was great!

有一説一，前台辦事速度太慢，等了將近15分鐘，就因為前面的人沒有帶身份證。 進入房間一股黴味，幸好陽台可以通風，通了30分鐘 晚上睡覺，枕頭上有人家流的口水味道，廁所裏的毛巾也是臟的，不知道沒有洗過還是沒有洗乾淨？ 餐廳的早餐很一般，品種較多，填飽肚子沒問題，服務態度也可以。 總之，還是需要改進。

酒店 服務：管家小娜提前加微聯繫同時把古鎮節目行程時間表，天氣預報，停車等訊息都會詳細告知非常貼心。 環境：景觀房也很nice，晚上在陽台上吃着夜宵看着夜景，還能看着煙花，別提多自在了。 設施：酒店整體設施還是比較齊全，內部環境也比較乾淨，同時太湖湖鎮就在馬路對面特別方便。 這個地方真的特別適合家人，親子遊玩度假！