Longemont Zoo Hotel

Second time staying in the hotel and most problably the last time. We chose it for the bunk bed for kids and the location easiness to get to the waterpark and zoo. Best experience is that they gave us room even when we reached around 10AM, last time we had to wait for long time. Good selection of breakfast, especially if you like Chinese food, our family enjoyed it. Now not so good thing, had to ask the front desk to have our bed made even after keeping the sign on for clean up the room and coming back to the room during evening time. Cleaning staff said had to call front desk to change the used cups after drinking coffee she cannot change it. Overall Ok experience.

It was really good trip and amazing experience in this nice design hotel. The room was quite noce with the special zoo design which made kids really happy, they where happy with the bed type , with the tub in our bathroom. It was so close to all important and very fun places, next to the Safari park, ice palace (you can take snowboard and ski ⛷️ ) Ancient town etc… And the costumer service is really nice , they are so helpful, we where having problem with our minibar it was not working, so they brought us everything we need(and even more) in several minutes. The breakfast was really yummy and western food, but tbh you can find everything you need there not just western or Chinese, they made for us amazing Americano ☕️

Staff was really cooperative, specially the english speaking staff, breakfast was just ok, it was nice experience,

Let's start with the good. The zoo was nice with a large variety of animals to see. We spent about 4 hours at the zoo and saw just about every thing. We did not watch any of the animal shows. The view overlooking the zoo from our balcony was beautiful. The circus show was the highlight of our stay. The circus show was very well done and the entire family enjoyed the show from start to finish. Now the BAD! The room's floor was filthy! It was covered by a layer of dust. The bathrooms ventilation didn't work effectively. The room's wallpaper and paint looked like a child applied it. The door handle would fall off every time we opened the door. The fire safety equipment was not up to code. Just watch the videos. And the worst was the lack of dinning options in and around the hotel. What was available was not very healthy or appetizing. Oh! And children over 1 meter had to pay for the breakfast buffet! First time we have had to pay for a breakfast buffet for my son who is 113cm. Overall, it just felt like this was a cheap hotel trying to pose as a classy family resort. Everything felt cheap, as if the hotel was cutting corners and trying to save money. Not a very enjoyable or comfortable stay. We will not stay at this hotel again.

low，，，，，low

酒店外觀非常氣派，大堂裝修也不錯，行程顧問小錢有求必應，服務非常貼心。房間正對着動物園，陽台就可以看到斑馬。入住和退房都很方便，早餐品種豐富，能滿足不同人羣的需求。就是大堂温度比較低，冬天入住的話，感覺不太好。