Vienna International Hotel (Changsha Furong Square) anmeldelser
Vienna International Hotel (Changsha Furong Square)
No. 540 First Section of Middle Furong Road, Furong District, Changsha, Hunan, 410005, ChinaVis hoteloplysninger
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Vi matcher prisen
1 nat
Gæsteanmeldelser
4.6/5
Enestående
4110 anmeldelse
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Bekræftede anmeldelser
Placering4.6
Faciliteter4.5
Service4.6
Renlighed4.6
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Alle anmeldelser(4110)
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Venligt personale i receptionen(434)
Tæt på metro(378)
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Dårligt klimaanlæg(79)
Fantastisk aftenudsigt(21)
Luksuriøst(20)
Negative anmeldelser(151)
Ivy Siew
Business værelse (2 senge)
Overnattede i nov. 2024
Rejs med venner
3 anmeldelse
5.0/5
Enestående
Slået op den 23. jan. 2025
The hotel room is clean and the location is convenient . It is just one stop away from Wuyi Square subway.
Oversæt
Svar fra overnatningssted: 感謝您在百忙之中給我們這裏大的鼓勵與支持,讓小維倍感喜悦,同時更加堅定了要用心做極致服務,為每一位客人帶來最棒的入住感受,不斷提高自己的工作技能,看您這麼喜愛,記得還要“see you again”哦
Serge
Superior Double Bed Room (City Skyline And High-rise Night View)
Overnattede i jun. 2024
Par
1 anmeldelse
4.0/5
Meget god
Slået op den 15. aug. 2024
We booked this hotel based on positive reviews but the reality was much different. They were not at the average standard for an international hotel. No one of the staff at the reception desk was able to speak English which is weird if they want international customers. It took us a long time to make us understand to book a taxi that only thanks to online translation (at the end we used our own app). The following morning we left early so we booked a breakfast box for which the desk made a note for the restaurant. That however was not ready at the moment of our departure. Fortunately in the morning the staff run and made it for us since nothing was ready. If you stay at this hotel be prepared to some difficult communication.
Oversæt
Svar fra overnatningssted: Distinguished Guests: Hello! Thank you very much for staying at the hotel and giving us high praise. Every section of the hotel is working hard to provide more precise and timely service to every guest. We are glad to see your recognition of our work, with your trust in us, we are always ready to give every guest a good service and look forward to your visit again!
Desmond D.
Superior Double Bed Room (City Skyline And High-rise Night View)
Overnattede i mar. 2024
Familie
15 anmeldelse
3.2/5
Slået op den 18. jun. 2024
Unfortunately, there was no air conditioning during our stay and was unpleasant due to the hot weather. Only upon check-in completion, we were told the air conditional is under maintenence.
Oversæt
Svar fra overnatningssted: Dear Guest,I am deeply sorry to hear about the unpleasant experience you had with the air conditioning during your stay at our hotel. The hot weather indeed made the lack of cooling even more uncomfortable. Please allow me to apologize for the inconvenience caused by the maintenance of the air conditioning unit, which was not communicated to you properly upon your arrival. We value your feedback highly and are committed to providing a comfortable and enjoyable experience for all our guests.To rectify this situation, I would like to express my sincere apology and offer you an upgraded room type and a discounted room rate for your next stay. Additionally, we will ensure that our maintenance schedules are communicated more effectively to our guests in the future to prevent such occurrences.Once again, I apologize for any inconvenience this may have caused and assure you that we will do our utmost to improve our services. We hope to have the pleasure of welcoming you back to our hotel soon.Thank you for sharing your feedback with us.
Marco
Gæsteværelse (2 senge)
Overnattede i feb. 2024
Familie
3 anmeldelse
5.0/5
Enestående
Slået op den 17. mar. 2024
Clean and good service staff on my stay. A few minutes walk fu rong subway
Oversæt
Svar fra overnatningssted: Thank you for taking the time to give us such encouraging and supportive feedback, which has brought great joy to Xiao Wei and further solidified our resolve to provide exceptional service with all our hearts, ensuring the best possible stay for every guest. We are committed to continuously improving our skills, and seeing your appreciation, we certainly hope to "see you again" in the future.
Yixuan
Business værelse (2 senge)
Overnattede i maj 2023
Rejs med venner
5 anmeldelse
2.7/5
Slået op den 26. sep. 2023
Poor condition hotel, but the service that the staffs offered was good.
Oversæt
Svar fra overnatningssted: 很抱歉給您帶來不好的體驗,小維感到非常的愧疚,希望能夠得到您的諒解。長沙芙蓉廣場維也納國際酒店位於長沙市中心金融中心芙蓉廣場及商業中心五一廣場雙中心商圈,最佳位置的四星級高品質綜合性酒店,在21年進行全面升級,現在是維也納5.0最新版本。同時也很感謝您對我們服務的認可,您提出的問題酒店已經在做解決,在這裏也希望您能再給我們一次機會,小維誠摯邀請您再一次入住酒店,我們將竭誠為您服務,給您一次滿意、舒心的入住體驗!
Anonym bruger
Business Double Bed Room (City Skyline And High-rise Night View)
Overnattede i jun. 2023
Forretningsrejsende
2 anmeldelse
5.0/5
Enestående
Slået op den 10. jul. 2023
Nnnnn
Oversæt
Svar fra overnatningssted: 尊敬的客人:您好,非常感謝您給予小維的滿分好評,能夠有機會為您提供優質、高效的服務是我們莫大的榮幸。但願您的每一次入住都能留下美好的回憶!我們酒店位於市中心芙蓉廣場 地鐵直達市內各大景點 出行便捷 期待您的再次光臨,祝您生活愉快,工作順利!
Svar fra overnatningssted: 尊敬的顧客您好,小維很用心地看了您的評論,非常遺憾聽到您對我們酒店的隔音設施評價。,您放心您的反饋對我們至關重要,您提及的優點我們一定繼續保持,您指出的問題小維也會認真反省改正。再次感謝您的反饋,您的建議是我們改進的動力,我們也會努力做好改進工作,希望下次您能五分滿意~~小維隨時恭候您回來呦!