Chandolin Boutique Hotel

Our family has a long history with the town of Chandolin, therefore we decides to get married in Chandolin. Hotel Manager Caroline and her assistant Mylene did an amazing job from day one in guiding us for what become their first wedding in the Hotel. Everything was so well organised running smoothly “as a swiss watch”. Arranging 3 days of happiness for our 78 guests, no request was too difficult, no idea was too crazy, they litterly went the extra mile at 2000m altitude. I would recommend the hotel by far as the kindness and helpfulness was unmeasured until that day. My only inconvenience, once you discover this place, you will never settle for less again!

First of all, I have stayed at this hotel 3 different times in the past 4 years and always had a good experience. Then, this fall I made a booking through the Marriott Bonvoy app like I always do, which allows for cancellation up to 7 days prior to arrival. When I canceled the booking 9 days prior, the hotel said it was not possible as they said their policy is that cancellations are long allowed up to 14 days prior to arrival. The demeanor of the staff in the email was very rude and when I showed them documentation that proved my case over several emails, the hotel manager made no attempt to help resolve, leaving me to have to contact Marriott, open a case number spending lots of time to do so. I also asked the hotel manager about rebooking for a later date that could work better for my family's timing and I was completely ignored, no response at all. In the end, Marriott could not confirm if the error was on their side or due to the hotel system but they made the hotel give me a refund. When I noticed there was a difference and did not get the full refund they said it was due to exchange rate, and they said that it was "not our fault". While this may be true, there was no apology or any acknowledgement for the financial loss, massive time waste and stressful hassle that I had to go through due to this. Regardless of whether it was Marriott's fault or theirs, you would expect a nicer level of service treatment from what I thought was a luxury hotel. Even in the context of a normal hotel or a hostel (or just a basic human interaction), the communications from Chandolin were extremely uncivil and dispiriting. Don't waste your money on being treated so rudely. I will not go back.

What a great place high up in the mountains, a bit of drive, once you are there it's really great. Nice and friendly service, everything is being explained very well. Rooms are slightly on the small side, however not a big issue at all.

Simply amazing! The team, the property, the experience, the mountains, the cuisine, the atmosphere, the stars, the room, the hospitality…no it wasn’t a dream…it’s Chandolin Boutique Hotel at 2000m. Thank you and we look forward to the next time!!!!

I was offered a single room but I was surprised that the room was terrible as the sink was inside the room and the toilet and the shower right and left. It was like a room in university dorms. I wished that they stated the room was lower than single room.

I'm really sad to share this review because the location was great, and the hotel was lovely, although the rooms are very small and just absolutely stuffed with furniture so you can't move around and weird decor choices (hanging ball lamps that we ran into and clanged every time we went to the bathroom...). There are also no windows and no air conditioning, so it's very hard to cool down your room. Our main issue though was the service. The front desk staff was very nice, but the manager is awful. My first time seeing her I thought she was an angry guest complaining, but it turns out she's just angry. My parents booked this for us as a gift for our honeymoon using points & status, and typically that means a room upgrade, even when it's not celebrating a Honeymoon. No one even congratulated us, but that's besides the point. Our room was apparently upgraded, but we were on the first floor, which meant not as good of a view (the bigger mountains in the distance were blocked by a large building.). Our first night there we were kept up until 2am by people smoking and being very loud outside our room. We had to close our balcony door to keep the smoke out, but that didn't stop the loud voices, and we couldn't sleep due to noise and heat. We asked to move up to hopefully sleep better and be further away from the deck. We learned the manager had "made an exception" to the 9pm quiet rule. By doing so she completely ruined our first night and subsequently day there because we didn't sleep and were exhausted. She had no remorse, did nothing to make up for that, and wouldn't even move us to a higher room. She said all the higher rooms were booked, which was a blatant lie. We went online and we could have booked a 4th floor suite (an upgrade we would usually get at a Marriott especially for a Honeymoon booking, but apparently not this one) and there were other rooms available as well, so she completely lied to us. Then the nail on the coffin for this place. We were told the times for breakfast when we arrived, and we looked through to see if there was a price on breakfast. It wasn't stated in the paperwork we received, the email we recieved, or anywhere online. Every other Marriott tells you the price for breakfast when you check in if it's not included. Online it said breakfast was included, so we went to breakfast each morning. When we checked out they charged us FORTY FRANCS a person for breakfast, and said because we booked with points breakfast wasn't free/included. For everyone else it was included. That means we paind $47 each for breakfast, $94 total, which is OBSCENE. I paid $47 for $5 worth of food - yogurt, tea, and bread. My husband had eggs with that, so maybe $15 worth of food. We never would have had breakfast there if we knew the price was so obscene. It was literally never stated. I will be calling Marriott to attempt to reverse these hidden fees, and to complain about the service at this Marriott. I will say - th