Château des Reynats

We stayed at this hotel last year and enjoyed it so much that we didn't even consider staying anywhere else this year, when we booked it again to have a reunion with our friends from overseas. We had a great time; the swimming pool was fantastic; the hotel restaurant where we had our reunion dinner was absolutely amazing! The staff is very accommodating and charming. If we will ever come to Dordogne again, we will be staying at Chateau de Reynats!

I have been visiting La Verriere at Chateau Reynat for more than 10 years. Always enjoyed a good value well prepared and served menu du jour. Very surprised today that this menu was no longer available, “ new chef “ was the excuse. Full à la carte menu available but as I was on my own could not really get enthused over this, apart from the exorbitant prices now being charged. I therefor opted for a plancha of charcuterie (local produce) at €23. Quite honestly I could and should have gone over to the supermarket and bought a packet of spek and a baguette, it would have been more appetising and cost about €5……very, very disappointing .

The stay was to celebrate Mother’s Day/special birthday. On departure we wanted to provide some constructive feedback regarding the poor standard of food we received the previous evening. Instead of a professional & courteous response, the maître d’hôtel spoke to us in a very aggressive & disrespectful way & resulted in me becoming very upset. I was shocked by this man’s attitude. He told us that “the customer is not God” & would not listen to anything we had to say. I have travelled the world & never ever been treated in this manner - I certainly would not expect this in a 2 star let alone a 4 star establishment. Additionally - work men were staying in the rooms beside us & the smell from their smoking was very bad. I wondered if the smoke alarms had been disconnected because the alarm was not activated at all. I would NOT recommend this hotel to anyone.

Over the phone advertised as modern rooms at the orangerie. Be warned that apparently it is a 3 star not 4 star as the hotel. Room had no air con, interior from 80s with carpet, you can hear neighbours use bathroom and other noises. Small pool, not enough umbrellas for shade, spa next to pool was very rude told me to get out when I wanted to use the bathroom. Definitely not worth a 4 star and location next to shopping area, far from romantic.

Séjour Wonderbox, 3 jours et deux nuits, un dîner, petit déjeuner. Déçue d'être logés dans l'orangerie et non au château, dîner entrée plat dessert ne correspondant pas au menu affiché, petit dej copieux mais un peu mal organisé au niveau du self service. En prime les moustiques dont les piqûres continuent après 6 jours à me démanger toutes les nuits. En conclusion soit Wonderbox vend des séjours mensongers ne correspondant pas à ce qui est décrit dans le catalogue Wonderbox soit le commerçant ne respecte pas les clauses décrites dans le catalogue.

Peut-être avons-nous eu la malchance, lors de notre séjour à l’hôtel « Château des Reynats » (Chambre supérieure, du 24 au 26 janvier 2025), de cumuler de nombreux problèmes : • Une très forte odeur de peinture fraîche dans le couloir. • Le wifi dans la chambre ne fonctionnait pas, malgré tous nos efforts et ceux du personnel. • Le chauffage dans la chambre produisait périodiquement une série de clics, entre 4 h et 8h du matin, ce qui empêchait de dormir tranquillement. • Malgré la description de la chambre, le minibar était absent. • Enfin, en vérifiant la facture à notre retour, nous avons remarqué que, pour le 24 janvier, un montant de 10 € pour un martini nous a été facturé, alors que nous ne l’avons jamais commandé. Par contre pendant le déjeuner ce jour-là ma femme a signalé la présence d’un petit bout de plastique dans le soupe. Normalement ça ne devrais pas augmenter l’addition… Tout cela nous a malheureusement laissé un goût un peu amer concernant notre séjour malgré le personnel attentif et aimable.