Chalet Hôtel Hermitage Chamonix

I had high hopes for Chalet Hôtel Hermitage based on its stellar reputation and numerous positive reviews. I reached out multiple times via email with inquiries and special requests to make our wedding anniversary stay memorable. Unfortunately, none of my messages were addressed. Even after requesting to speak with a manager five times, my requests were denied, and eventually, my emails were completely ignored. It's incredibly disappointing to experience such a lack of professionalism and customer service from an establishment that advertises personalized stays and excellent staff. Our anniversary is a special occasion, and we were excited to celebrate it here, but the unresponsiveness has left us feeling overlooked and frustrated. I hope the hotel takes this feedback seriously and improves its communication with potential guests in the future.

I stayed at this fantastic hotel with my partner for a 4 night ski holiday. The hotel itself is beautiful with a authentic french feel, we had a privilege room which was lovely, spacious but cosy and a huge balcony with a view of the mountains. The staff were very friendly and helpful, and the breakfast was brilliant with a buffet of pastries, fruit, fresh juices and more. Coffee was one of the nicest I have had! Cakes in the afternoon is a great touch. The outside area with the jacuzzi and saunas is a highlight, one of the best spa type experience we have had! Options of different saunas, and a jacuzzi which you can book as a private slot. Perfect location to walk into the town in 5 -10 mins. For skiing loads of lifts nearby (I recommend hiring a car as the buses are very busy so difficult to get on) Loved all the attention to detail in the interior and decorations around the hotel. Would love to return- thank you!

An elegant hotel in the heart of the nature, with calm intimacy, local bio kitchen and a luxorious wellness. The hotel proposes a breath taking Alpine garden with sauna with the view to the Mont Blanc, a private jacuzzi with champaige, kind and polite staff, actually all what you need for a calm, classy and rejuvenating holiday.