Hôtel Mercure Chambéry Centre

Really clean hotel. Location is fantastic, right in front of the main station. Great breakfast buffet. Modern interiors, and great facilities.

Missed my train and had to make a last minute booking. The hotel staff spoke good English and were very friendly. Location is excellent as it’s just opposite the train station.

不錯的地點…火車站旁…往近的La Feclaz很方便 推荐的酒店…酒店餐廳不錯…還有附近周邊商場可以走走

飯店服務很好 地點 離我們開會的地方非常近 很好。

位置很好，服務也不錯。但是要收點按金，哈哈

火車站一分鐘 乾淨整潔

酒店就在尚貝里車站出門，隔着一條馬路，早上有早餐，需要額外付費，中轉停留不錯的地方

IT IS NOT A 4 STARS HOTEL, it may be a 2 STARS HOTEL, small room small bathroom, very poor breakfast at price of 14 euro. The sheets of the bed are much smaller than the size of the bed and not stable during the night. The bathroom is made of plastic like in a caravan I spent 126 euro sleeping in a 2 STARS HOTEL

Accepting that Friday nights in ski season rooms are in high demand near the ski resorts, but this hotel was still extremely disappointing especially given the price we had to pay. I've stayed in a number of Mercure hotels and have never been this disappointed by the experience. The initial signs were good, an email sent prior to our arrival suggested that the team were keen to help and if we were unable to park in the hotel private parking (to pay for extra, which again, at the prices charged is ridiculous, but yes I understand space is a premium but still...), they would help us to find a suitable alternative. Well all those signs were dashed when we got to reception. The staff member checking us in was happier to have conversations with other people whilst barking questions at us randomly. It was difficult to tell if they were speaking to us or the other person but they seemed to feel it was just that we didn't understand (not true, I was tired yes, but perfectly in control of my faculties, if you're addressing a question then maybe try doing so to my face so I know you're speaking to me and not halfway through your sentence to someone else). There wasn't sufficient space left in the car park for our car, but absolutely zero help was forthcoming in terms of giving us a view as to alternatives. So no thanks due there. Fortunately we're self sufficient and in the end found a solution which was a lot cheaper than the alternative offered by the hotel, and still secure. So perhaps that's why they don't want to help, less repeat custom if the customers realise there's a better option? And then the room. Final straw. Absolutely nothing like the website. Tired, old carpet, old decor. Rip off. The bathroom also poor - a wet room, but the floor wasn't properly levelled so the water ran everywhere, and not even a curtain to help protect the other surfaces in the room. A mop provided, but too big to reach into the small corners, so wet, slippy floors still in the morning. Every stay we've had in the cheaper budget hotels under the same ownership have been better. This hotel just seems to be trading on it's location and never mind the customer.