Candlewood Suites Chambersburg

Our room was not clean. Bathroom Walls are filthy , bathroom floors were dirty in the corners and mold or built up dirt was evident along the baseboard. Priceline gives this place a 9 rating. I’ll never trust them again. Leatherette chair had skinned arm. Owners should be embarrassed to rent this room.

I would love to give a review of the hotel but the hotel over booked when I had a reservation already made. They called 3 days before the trip and canceled my reservation because they messed up. The girl that called was supposed to try to book us in their sister hotel and call us back. By the end of the day I figured everyone was booked because it was a big wrestling tournament. She didn't even have the courage to call back to tell us. When I called them, I was told by a different girl that I would need to find my own new hotel 3 days before the tournament. Won't consider a Candelwood Suites hotel in the future. I can't even leave a review on the hotels page because the reservation was canceled.

I booked this hotel on June 19, 2022. Four days to check in they cancelled my reservation stating renovations. They offered to call and have me moved to a sister brand and that is where the lies started. Moved me to a competitor that charged me almost double the cost. Offered me compensation - never happened. Offered me points in my account - never happened. Offered 3 times to have a manager call me because they never seemed to be there when I called - never happened. If you need a room for a special event like I did - do not trust this brand.

The person welcoming me to Candlewood went above and beyond what most do to sign in. A genuine smile, a caring approach and when I asked about what she thought of her time here, she was happy with the environment and looks to stay and hopefully move up. She could have stuck me anywhere like many do but she asked for my preference…. So many clerks just stick you in a room. I hope the company looks after her and challenges her to grow with the company and nurtures her to expand her opportunities. Liz is batting a 1000!