The Serai Bandipur

Enjoyed every moment with fresh air, beautiful property surrounded by Nilgiri Mountain range. Birds coming to the balcony of room and trees all around do not allow to remain inside. Excellent care by the team like Chef Ileum, Naturalist Chetan and everyone. Guards are always concerned about safety and convenience. Have also observed MD of property Venkatesh taking care of minutest things for better services.

Beautiful property, nice rooms, good staff, great experience. They arranged nice activities which included nature walk, bird watching, Bandipur safari, cycling and indoor recreation games. Amazing bar by the pool with the view of Nilgiris. Restaurant with good food. If you are planning to visit Ooty, scratch that and go to Serai Bandipur instead.

This is a lovely property beautifully crafted in the jungle. It is well maintained and the service was top notch. The staff were very friendly. The view from the room was amazing and waking up to the birds chirping overviewing the nilgiri hills was a surreal experience.

We had a wonderful stay at The Serai in Bandipur and cannot fault it in anyway. The staff went out of their way to accommodate our every need, always polite and helpful. The rooms are comfortable with great beds/ pillows. In close proximity to the National park it is convenient for early morning game drives. We didn’t see any tigers but still enjoyed the experience.

We celebrated our 10th Anniversary at this property, the property is located at the heart of Bandipur National Park and also, has its own private forest which is home to deers, wild dogs and elephant. Below are the five reason why you should visit this property. Pros 1. Excellent staff and hospitality - The staff at the site are very welcoming and always have a smile in their face. They greet you well and takes good care for you. 2. Restaurant and Food - The food over here is nothing less than a treat. Raju, Ali and Nirmal were an excellent host and went out of their way to serve food which was not in the menu. 3. Rooms - The rooms were very spacious and more like cottage style, the bathroom was as big a small study room. The best part was the Balcony you can spend the whole day in the balcony listening to the bird chirping, which was very relaxing. 4. Spa and other amenities - All the amenities was very well maintained, we relaxed one of the afternoon in their spa and it was a wonderful experience, the pool was neat and clean. 5. Safari booking - The resort provides safari booking based on the availability and only charges a nominal fee of Rs 1900/- per person. This definitely is a plus point as they take you from the hotel to the starting point in their own bus, and one less headache of booking it online. Overall we had an excellent stay and wonderful experience in Serai, we definitely recommend other tourist to visit this property.

Overall, the resort is good, but there are significant gaps in the services offered within the premium category. While there may not be many premium resorts nearby, the premium category is just that premium experience, regardless of location. It should meet all the expectations associated with this classification. When it falls short, it raises questions about whether the resort is truly aligned with its marketed category. The experience/services needs attention. The management should fine-tune operations, carefully double-checking each aspect to ensure they minimize these service gaps and deliver the high standards expected from a premium offering. Issues we encountered. 1. Due to the unavailability of the premium room, we had to book an entry-level room for one night and then move to the premium room the following day. Unfortunately, the room shift was not smooth at all. We had to take the initiative and repeatedly ask for the room change to ensure it didn’t interfere with our lunch or safari plans. However, despite our efforts, the shift only occurred at 2 PM, leaving us with just 20 minutes to have lunch before heading to the safari. Initiative must come from the hospitality team and they must inform us prior and set the expectation, so that rest everything can be planned accordingly. 2. Basic hygiene was lacking in the restaurant. I received a cup of coffee with a lipstick mark, which clearly indicated that it hadn't been properly cleaned. After I informed the staff, they apologized and provided a new cup, but the situation was still disgusting. This is not something you expect in a reputable resort. 3. In-house activity must be increased. ( Play area / Games etc )