Holiday Inn Skopje

房間清潔不乾淨，衞生間垃圾桶有上一個客户留下的垃圾，房間也是。

1 of the 2 elevators (max capacity 5 persons) was not working (and this since 2 weeks already!). The breakfast was terrible. Not only it was not tasty but it was also poor and at 7:45 am the buffet recipients were already empty. Moreover, the waiters always gave us the constant feeling that we were disturbing them. They did not even reply to « our » greetings – let alone a smile or « good morning » upon arrival. They didn’t even say « have a nice day » when guests leave the breakfast area. They just ignored guests. They didn’t do much, and they never asked whether we would like some coffee, for example. Once or twice they were even chatting quite loudly in a group of 4-5 next to the food displays, without even caring of the disturbance they made. I received one small bottle of drinkable water in the room upon arrival, then during an entire week nothing. Are guests supposed to purchase drinking water themselves? The water in the shower was lukewarm at best (after 2-3 minutes of letting it flow). Impossible to take a genuine hot shower. I asked for an umbrella at the reception one evening when it was raining heavily. I was told that « we had one somewhere, but probably someone else took it already ». Never again.

The hotel is renovated and situated in the center of Skopje conveniently nearby major institutions, old town or landmark areas. Big minus from my point of view is that smoking is still allowed in some parts of the hotel or there are smoking rooms. No specific amenities were available in the room (which is strange for a 5* hotel). The breakfast buffet is not clearly marked so you either guess what are the ingredients or you have to ask each time (e.g. pork, vegan, vegetarian, allergens etc). All in all, the hotel is ok if you have all above in mind.