Thanda Manzi Country Hotel

Disappointment and frustration with the treatment I received during my recent stay at Thanda Manzi. Despite my expectations of a comfortable and welcoming experience, I was subjected to unacceptable behavior from the hotel staff at night around 21h40 when I was sleeping. On 06April 2025, I arrived at the hotel and was initially greeted politely during check-in. However, as my stay progressed, I encountered several issues with the staff's attitude and behavior. Specifically, I was treated rudely and unprofessionally, which made me feel unwelcome and uncomfortable. The situation escalated at 21h40 when I was essentially "chased out" of the hotel by the staff member, who seemed more interested in rushing me out than in providing me with the service I had paid for. At 21h40 i was woken up with my wife and I was told I need to pay more a R1000 extra in order to sleep there because the discounted rate I received on ******* was too low. Something that should have been addressed at check-in or check-out. Despite, I booked via ******* where I get preferential rates as a frequent traveler member. This behavior was not only unprofessional but also unacceptable. So I ultimately was forced to leave the hotel same night. And hence means I only paid R2732.20 to spend few hours there. As a paying customer, I expect a certain level of service and respect from the hotel staff. Unfortunately, my experience at Thanda Manzi fell far short of my expectations.

Easy to make bookings, accessible from Midrand, great hospitality, clean rooms, comfortable bed and delicious menu. Keep it up

The lodge is beautifully located in the hennops river valley. The suites are excellent and spacious and enjoyed time at the restaurant by the river and the cafe with fire places

I booked a private picnic for my partner's birthday and it was Amazing. The location is perfect.staff was friendly from security to the kitchen staff.highly recommend.

We visited for a birthday celebration with good friends. The Good The venue was delightful, on a river and the tables are nicely separated and all have a lovely view over the river. Directions were good and there was ample parking. The Bad As drinks arrived the waiter stumbled and drenched a patron with iced water. No towel was provided, no apology by management, no replacement serviettes, and the cushion was only replaced after request. After this initial drinks round, we were not offered refreshment of drinks orders again. The live saxophonist was a nice touch but the volume was so high we couldn’t talk freely. The Ugly 1. The welcome bread was served with a single bowl of soup for the table in place of butter. This created hygiene problems with all of us wanting to dip. 2. The food took 90 mins after ordering, and one meal arrived a further ten mins later 3. When our orders arrived, both lamb chops orders were dry and over-cooked, the sirloin steak special was tough, and the humus side was actually tahini in a bowl. The prawn curry portion was 150ml, the sides were mixed up, the deserts arrived over a ten minute period, the Dom Pedro’s order had no vanilla ice cream so we were offered chocolate ice cream as a replacement. 4. The costs of the main courses were around R320-R360 each. All in all a disappointing afternoon at a picturesque view. At least we were in lovely company with friends.

Beautiful hidden gem nestled by the riverside. Very cozy and the staff were very friendly. We enjoyed good food and there was plenty of privacy during our stay which was peaceful. We went on a great hike, and liked being nestled in nature.