Grand Orchardz Hotel Kemayoran Jakarta

Della the reception desk was wonderful. Such a pleasant person for customer relations. She went an extra mile to assist me. The reception is on the first floor, not the ground level where you enter. The hotel is comfortable, offers sufficient breakfast. However, I recommend to purchase coffee separately for 25k. It is much better than the one included. The hotel has sauna, steambath, warm pool and a small gym on 3rd floor. The bed is comfortable, the towels are clean and new.

I was like falling in love with the beautiful Chinese Indonesian lobby stuff at the first sigh,she told me my English speaking is better than other Chinese,and lent me a local charger.Then I came to some malls and shooting club,when I came back,she was off work.If you see this lady, if you're willing to make friends with me,contact me please!

Stay was alright huge rooms and a good option for visits to JIEXPO. Buffet option was really good! Good variety. However the internet was nonexistent. The welcome treat was a nice touch.

Slept here for 1 night and their hospitality is amazing. All of the staffs are very polite and attentive to every request. The location is quite far from main city but still accessible.

At first glance, this hotel gives a solid 4-star impression — the lobby is stylish, the rooms are nicely designed and well-maintained, and the breakfast is quite good. But once you actually stay here, the experience falls short. When we arrived, we were given a room facing the main road and railway on the 10th floor. The noise was constant: traffic, trains honking — every hour or so. The soundproofing is very poor, both from outside and from the hallway. You can hear people yelling, kids running and shouting, and doors slamming loudly day and night. Even if you're careful and try to close the door slowly, it still shuts with a loud bump, which makes it impossible to avoid the constant noise from other rooms. We were later moved to a quieter room on the opposite side of the hotel, which helped a lot with the sleep quality. You can still hear the occasional train horn, but it was far more manageable. The third-floor wellness area — which includes a gym, pool, sauna, and Turkish bath — is unfortunately very chaotic. It’s often packed with kids shouting and playing, making it feel more like a playground than a relaxation space. Staff didn’t intervene or manage the noise during our stay. The gym itself is quite small and dated, with limited equipment (dumbbells only up to 10kg), no mats, and the lat pull-down machine gets stuck. Even the water dispenser didn’t offer cold water, only warm or hot. Bathroom-wise, the toilet is cramped and awkwardly positioned — not ideal for taller guests or men. The A/C also turns off randomly, including during the night, which disrupted our sleep multiple times. On our final morning, after being woken up early by hallway noise again, the staff began working loudly in the room next to ours — dragging furniture, hammering, making noise — with no warning or consideration for nearby guests still trying to sleep. Overall, this hotel puts effort into appearances, but lacks the service, insulation, and atmosphere you'd expect from a real 4-star stay. We wouldn’t return or recommend it.

The reception gave us a smoking room even we don’t smoke. The room has a bad smell. One day before reception sent a note to the room to checkout 12:00. Only the workers in the basement are very nice and helpful to customers!