Pan Pacific Jakarta

I recently stayed at the newly opened Pan Pacific Hotel Jakarta, and I must say, the experience was a pleasant one overall. The hotel boasts stunning views of the city skyline, offering a perfect backdrop whether you're relaxing in your room or enjoying the shared spaces. The ambiance is elegant yet modern, making it a very nice place to stay, especially for those looking for a comfortable and stylish getaway in the heart of Jakarta. The hotel’s location is also a major plus – strategically situated near various malls and points of interest, it’s perfect for travelers who love to explore the city’s shopping and entertainment offerings. However, there’s room for improvement in terms of guest service and event management. During my stay, several areas of the hotel were inaccessible due to private events, which was a bit disappointing. The breakfast café was relocated to a different room to accommodate a private party, and unfortunately, some food items were unavailable due to the temporary setup. While I understand the need to host events, I do hope the hotel will consider better planning to ensure guests are not inconvenienced, especially when paying for a premium experience. That said, I still had a great stay overall, and I believe the hotel has strong potential as it continues to fine-tune its operations. I would definitely recommend Pan Pacific Jakarta, especially for those looking for a new luxury hotel with incredible views and easy access to many of Jakarta’s top attractions.

Service and location is excellent, the breakfast is the best I have and the restaurant is perfect

The service is overwhelming in this hotel, they always very kind, helpful for our traveller. The front desk also very helpful that help me to solve when I out of cash but I need to pay the ehailing fee. They always having a smiling face to every customer. The room also been upgraded for us. The city view in the room is breathtaking so I would strongly recommend this hotel again.

Amazing hotel. It’s super new, rooms are extremely clean. A lot of quality amenities provided. It was quiet, so I was able to have a good sleep. Location is perfect. Will definitely book again!

Perfect, did it for a birthday, was very warm-welcomed and prepared specially. Pacific Club is a must when you come here, breakfast are as delicious as before.

The cleanliness level is excellent. Unable to find visible dirt on tissue since I have the habit of wiping tables, tv consoles before placing my items. The staff were friendly and lunch at restaurant is reasonably priced and nice. The shampoo is amazing, unfortunately they do not sell them. Please sell them to hotel guests :’)