Hampton Inn & Suites Center

I booked rooms for myself and friends for the Alumni Class Reunion. There were over 300 plus alumni in the city who had hotel reservations at various locations in the town. I have attempted to discuss issues with the manager, Michelle Johnson, who will not return my calls and have continued to avoid me. I want to caution my family, classmates and friends of the unprofessionalism and not considering this hotel for the next major event or stay for any reason. I have contacted Hilton and other staff in upper management and I won't stop until this issue is resolved due to my requirement of the best customer service.

Worse place to stay, service bad, staff mean and not cordial, no hot breakfast as promised, elevator broke, room stayed extremely hot till 4 am, no bar for handicap to get out of shower, refused to give a receipt that I asked for, they promised to send one to my email but never did till a week of discussion with corporate headquarters, room for two ccharged me 197.94 when corporate says they only received 137 I have my credit card breakdown showing a total charge of 197.94 billed to my account , hotel under repairs and we were not forewarned when booking on line basically they screwed me, so if u r elderly watch out for this place,,

Didn’t receive the Hilton Honors treatment here!!! Did not feel welcomed………… This experience has the Hilton brand looking bad. I think customer service should be the same at every Hilton property regardless of the location!!!