Gæstebruger
18. august 2024
Terrible experience, poor service and extremely un helping staff, some of them quite rude, none of them speck English, they are trying to translate with their phones which it doesn’t help much, cos you might end up in a confusion like I did! I ask for an iron and I was told they don’t have one and give the items to the cleaning lady “it’s included”, she said!When we checked out I was informed I have to pay for laundry, no receipt, nothing! It cost me 80€ to have iron 8 t-shirts! The food it’s so basic, uninspired and most of the dishes they didn’t had a tag! Dry chicken breast on grill, uncooked eggs, burned fried meat, queuing for omelettes in the morning, no sea food, thin fish, table cloths where always dirty, cutlery dirty on table, we found some one else hair on a table, freshly “cleaned” and prepared for next people to sit down! The cocktails at the bar are more like a joke, mojito it’s made with lemons not lime, some syrup, 2 leafs of mint l and sparkling water 🙈! I asked for some lemon in the gin and the bar staff was so surprised, he didn’t know gin is served with lemon! The cleaning in the rooms it’s terrible, they replaced the towels, mop a bit and that’s it! After 3 days we asked for the bedsheets to be changed and a proper floor cleaning, because my hair was all over the floor! They never clean the shower or sink, luckily I’m always prepared for unexpected and I could do it myself! Not to mention it was mould in the bathroom, and everywhere in the hotel you could see finger prints on everything, very poorly maintained! The internet was working only in the lobby, we never had any internet in the room, at the pool or terrace! Overall was a very unpleasant experience and I will strongly recommend to avoid this place! Not a 5 stars standards at all!
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