Renaissance Porto Lapa Hotel

new and clean hotel in good condition, all staff willing to help

This is a new hotel & the design of the room is stylish. Service is that of a 5-star hotel. Everything is brand new & we love it. The only criticism is that it is not located in the city centre & there is nothing around the hotel. Walking distance to the metro line to San Bento is quite far (10 mins). The streets are quite dark at night so it’s a bit of concern walking back the hotel from the metro at night time.

Excellent place to stay if you drive in Porto 10mins away from city centre

This is my second times to be here in Porto I know this hotel is new this year and everything seems very perfect for me, the environment, the service from the reception, the attitude for from all the colleges as it belongs to Marriott group I can confirm the hotel level is satisfactory to the group, but the most critical point for me is the water flow from the tap in the washing basin and also the showerhead. It’s extremely slow and nearly to 0 I had a really bad experience when I took a shower, and also when I would like to wash something from the washing basin  I feel a pity for it I hope next time the hotel can improve it otherwise, I will not take my 3rd time here

No shower gel for 2 consecutive nights even after reported on the first night! Friendly staff but they don’t give you water, coffee, tea, robe after the first day… gotta find out myself n called several times to get them 😩… new hotel so everything seems new and clean but they really need to check the room is made with things replenished properly! When I was trying to file a complaint, the guy told me I must wait till the next day! What kind of service is this? Horrible

Nice hotel and walking distance to downtown .