Residence Inn Cedar Rapids South

酒店乾淨整潔

My husband and I are from Nevada and were traveling to MN and IA to see family. We had a room booked for a two-night stay and other family members booked 3 additional rooms in order to attend a family reunion. We had an unexpected death in my family, so I needed to stay back in MN. I called the hotel, to cancel the room as soon as I found out about the death. I was told I would have to pay for the first night as my cancellation notice was less than 24 hours. I did manage to give them a 17-hour notice. When I called to cancel, I asked the counter clerk if there was any way they could waive the cancellation fee due to the unexpected death and was told no. I was trying to deal with my situation and just said fine. My husband decided to go anyway and upon arriving asked if could stay in the room since we had paid for it. He was told they had resold the room and they were fully booked. When we got back to NV I called and talked to the General Manager to see if there was anything he could do for us since they did resell the room, and therefore, were not out anything. I understood the charge would stand if they were unable to rebook and had missed out on getting paid for the room, however that was not the case. I was told by the GM the cancellation policy stands alone and there was nothing he would do about it. I told him I did not think it fair they were getting double paid for the night. He was rude to me and said they have sometimes been known to sell a room 2 or 3 times for the same night. I told him I was going to write this review and reach out to Marriot corporate, and he responded that I was threatening him. I filed a case with Marriot customer care on 7/1 and was told I should hear something from the property in 3-5 days. After not hearing anything for 11 days, I again called customer care and was told the GM had responded to them that he would do nothing to compensate me. He didn't even have the decency to email me himself. I expected to be treated in a much more professional manner by Marriot and this General Manager! We won't be staying at this hotel on our future visits.

The service was exceptional and the studio was very clean and welcoming and the bed very comfortable. Thanks for a delightful stay

It was clean and quiet. Comfortable bed. I was surprised that there were no USB ports in the room. Lighting was adequate, but could have been brighter in the kitchenette area.

Nice big area to stay. There were dirty dishes in the microwave. Also breakfast was disappointing- no eggs, no oatmeal, out of most things.

Great hotel for location. Staff was very friendly. Breakfast was ok but seemed a little disarray. Overall great stay for the price. There was a confusion with my booking however the front desk did fix it quickly and even apologized on behalf of the third party.

Very few amentiies (no lotion, no iron/ironing board), and the sink stopper was broken and sitting beside the sink. The furniture is quite old and tired looking, not what one would expect for a Marriott.

We stayed in Room 121. The bathroom door does not close.

I used points for an overnight stay at this hotel. I don’t really understand the negative reviews of this hotel. The room was clean and modern and the hotel was very quiet. Breakfast had a good selection of menu items and was fresh and good. The only downside to this hotel was the pool is cold and I understand has been in need of repair for some time. The young lady at check in was not at all welcoming and could care less about your Bonvoy status. Didn’t know that gold elite members could enjoy complimentary upgraded wifi. She suggested I call the internet company. I would stay here again if I didn’t care about using the pool.