Verified traveler
16. april 2024
We had a family emergency and a family member was in the ER and unable to come along so we needed to cancel the day of, our arrival, I explained in detail what happened, and that the hotel would have been sympathetic to the situation and allow us to cancel one room but they still charged us for the other room even though we were not able to use, , The manager was cold, rude and a very cavalier attitude, we will not stay at this property again,
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