Hilton Garden Inn Cedar Falls

It was lovely! I was concerned based on prior reviews, but we loved it! Bed is a little harder but for those who prefer firm it was excellent and I didn't mind it either. Super clean and lovely amenities. Breakfast is $12 if it doesn't come with your meal. A little out of the way but not bad if you're coming in during university events when downtown is swamped. Meals are expensive but delicious. Pool & hot tub were great. Staff was all SUPER nice!

We stopped here on the way home from South Dakota. I didn't have a reservation so I figured the walk-in rate would be a little high. I was pleasantly surprised. It was very affordable. The staff was friendly, the room was clean with extra amenities that I wasn't expecting. I didn't partake in the breakfast buffet but was told it was $15 per person or you could order off the menu. They have in-room coffee or coffee in the lobby in the morning. This hotel is located right off the highway and is easy to find.

The staff and hotel were great. But I believe that the Hilton line is no longer putting money back into their hotels. When I checked into the hotel and used the elevator. We were stuck in the elevator. The bed was nice but the pillows on the bed were Kmart pillows. Flat like pancakes. The room looked nice,but it was not comfortable. We walked into our room the floors looked clean but my shoes were sticking to the floors and the room had this old mold smell. The staff came up and re- mopped the floor and sprayed air freshener in the rooms and on the curtains and the carpet. The towels were paper thin.

In general, the hotel was clean, felt safe, and was close to campus. Also, the front-desk staff seemed friendly. The second floor room was clean and fairly quiet. The bed was a bit too soft and the pillows were overly soft and not supportive. The breakfast buffet was expensive ($14-$18) and seemed similar to what you'd get for free at a Hampton or other hotels -- so we skipped it. The shower needs some grout repair/replacement and the bathroom is pretty cramped. Also, I had to remind the front desk person at check-in that I had Diamond status in order to get a bottle of water; I think she also forgot to offer us a food and beverage credit that usually accompanies that status.

The Hilton Garden Inn Cedar Falls is great. The Staff is really friendly and with the lobby restaurant, you can really relax and feel right at home. The hotel is close to UNI and other local colleges. It is an hour from the Field of Dreams and The University of Iowa. It is really just an easy place to stay with great food comfortable rooms.

There is a nice restaurant in the lobby, the cheeseburger was delicious. Ashley at the front desk was very friendly and extremely helpful throughout our stay. Our handicap room was easy to get around with my grandmas wheelchair and there’s no step to get into the shower which made it very easy for us to use.

We live 5 minutes away but chose to stay at the hotel due to a family wedding and reception there. They have a beautiful property, and the outdoors set up was awesome! My complaints more come from the service we received. I received an email to do a no contact check in. I tried and tried, but it never worked. No big deal as the lady who checked us in was awesome. We got to our room, and it was 75 degrees in there. We immediately turned on the air. The room was not getting cooler, and we were trying to get dressed and ready for the wedding. I called the front desk numerous times with no answer. We turned it to 57 to see if that would make it finally cool down When we went downstairs, there was another front desk employee. She was not nice whenever we tried to speak with her. Told her our air was not working, and I know many others were complaining too. She said maintenance was still there, and they would be up. We went to our room multiple times with no change in the thermostat. We said something to her again, and obviously she did nothing, again. My husband finally said we will just deal with it because nothing was happening, and we were not going to throw our money away. When we went upstairs for the night, it was 76 in our room. We got a miserable nights sleep as we were sweating all night. Woke up and it was 75 degrees. Also, the bartender assigned to our wedding was a total mean girl. She was not friendly at all, ignored you even when no one else was there. Many people said something about her service. Shout out to the guy bartender in the lobby. He was nice and fun, and we ended up walking out there every time we wanted a drink. We love staying at Hilton’s, so this was a total disappointment.

Was asked to leave because management wasn’t happy we were celebrating my 9 year olds kids birthday and they offered no solutions to allow us time to contact parents early to pick up and instead said police would be called even though we had no transportation for them. Also had to pay for the rooms we were only able to use for 30 minutes. We were also told the hotel has a no birthday party policy but it’s not posted anywhere on the website and they were unable to provide documentation and asked us to go to comfort inn across the street.

I Have always enjoyed staying at this hotel. Stay every summer for a reunion of college teammates. The rooms are large and the beds are comfy. Maddy was awesome, went over and above in helping us. She deserves a big raise. I highly recommend this hotel.