Hôtel Mercure Cayenne Royal Amazonia

I had the opportunity to stay at the Mercure Cayen I had the opportunity to stay at the Mercure Cayenne Royal Amazonia Hotel, and it was a very positive experience overall. The hotel is modern, clean, and well-located, making it an excellent base for both business and leisure travelers visiting Cayenne. The staff was attentive and courteous, and most spoke both French and English, which made communication smooth. The rooms are spacious and well-equipped, featuring comfortable beds, strong air conditioning, and amenities such as a minibar, safe, and a large desk. The bathrooms are modern and clean, with good water pressure and hot water available at all times. The Wi-Fi worked well throughout the property, including in the rooms, which was important for my work. The breakfast buffet offered a good selection of fresh fruit, breads, pastries, and hot items — a nice mix of local and international options. One of the highlights was the pool and spa area, which provided a great space to relax after a long day. There’s also a fitness center and an on-site restaurant with refined dining options. A minor downside is that the hotel is a bit outside the city center, but taxis are available and the area is quiet and secure. In summary, the Mercure Royal Amazonia stands out as one of the best hotel options in French Guiana — modern, clean, comfortable, and with great service. I would definitely stay here again.

The nice paintings on the walls and the reception. Rooms are very nice and comfortable. However, the service at the restaurant was horrible as they took 30 minutes to attend to us and we waited 1h to get the food...

Never go back

We arrived in the hotel from Ireland on what was an emotional personal visit. We couldn’t have asked more from the hotel and it’s staff from bar staff to restaurant staff to the staff who manned the desk made our visit as easy as it could be. Rooms were spacious and well equipped very clean. Despite language barrier everyone was kind and helpful. We especially commend Eshta on the desk who managed to book us in for an extra night when we thought we would have to change hotels she went above and beyond our only regret is that we had to change hotels on our last night we had felt so comfortable in the Royal Amazonia Tricia Lowry Chris Sayers

Les chambres sont tout à fait conforme à la norme Mercure. La brasserie est exceptionnelle: personnel très sympathique et professionnel. Cuisine formidable! Restaurant de sushis au top, là aussi la cuisine est de qualité. Le seul bémol est niveau de l’accueil: la plupart des réceptionnistes sont très agréables mais une personne (dreadlocks, lunettes, cinquantaine) est aimable comme une porte de prison. Très très mauvais.

Je suis restée une nuit dans cet hôtel à Cayenne, mais j’ai été très déçue par l’accueil, qui a été tout simplement horrible. À mon arrivée, j’étais exceptionnellement en tenue de sport — correcte et propre — sachant que l’hôtel dispose d’une salle de sport. J’ai posé une question simple sur ce qu’il y avait dans la chambre, et la personne à la réception, qui semblait être le chef d’accueil, m’a répondu sèchement : « On est un hôtel 4 étoiles quand même» Aucun sourire, un ton fermé. J’ai eu l’impression d’être jugée dès le premier regard. C’est finalement un employé d’étage, très aimable, qui a pris le temps de me renseigner. À mon départ, même ambiance glaciale. Le personnel à l’accueil semblait présent à contre-cœur, sans chaleur ni professionnalisme. Pour un hôtel qui affiche 4 étoiles, c’est inacceptable. Le respect d’un client ne devrait jamais dépendre de son apparence. Un vrai service de qualité passe aussi par l’humain. Ici, je n’ai trouvé aucune bienveillance.