The Hotel Andrea

Service is horrible. Especially the manager in the Chinese restaurant- RUDE and uneducated without manners. Hotel has no class cheap management. Imagine booking their junior suite- and since we’re the only ones on the floor- no lights on the hallway. You come home tired at 11pm without water in the bathroom, oh very minimal water in the faucet to brush your teeth with too much struggle. And if you want to unwind atleast in their lobby even just for a glass of water to sit and relax for 5 min. they will shut off the lights even if you cant find your way to the elevator at 10pm cause the owner says so. CHEAP! Very dormitory feels.

Whether travelling for leisure or business purposes, this Hotel offers luxury and comfort. They have outstanding customer service - all staff are friendly and approachable. They have facilities like a swimming pool, gym and even a conference room. No need to go out should you need caffeine fix - they have in-store "the coffee bean and tea leaf. The lobby boasts an eye catching chandelier especially at night. The rooms were spacious, clean and definitely worth the penny you're paying. Your comfort is their best interest. :)

Stayed here for 2 nights and i must say that there are a couple of hotels in Cauayan that are better than The Hotel Andrea. We were given a Superior Queen room located at their Mezzanine. It was clean but had a foul smell coming from the bathroom - must be the drainage. No room slippers, no refrigerator, and toiletries such as tissue, toothbrush and soap are only good for 1. I did ask for additional towel, but it comes with a price. In terms of staff, they need training - especially the front desk. Security guard and housekeeping are polite and courteous. However, people at front desk/reception are the complete opposite. Requested for housekeeping in the morning and room was still untidy when I got back in the afternoon. Called reception via in-room phone at night and they did not answer my call. To smile was not also in their dictionary, rather it was to sit throughout their shift. Breakfast only has two options but was tasty nonetheless. Overall, the hotel has potential but lacks proper training and warmth.

No consideration. I booked maximum of 3 , but still they charged. We have late check-in 9pm and No consideration still need to pay my daughter with NO EXTRA MATTRESS . And paid breakfast with different charge. Poor Customer Service 👎🏼👎🏼👎🏼👎🏼 Will not goin to book again

Poor Service! Staffs are not well trained from receptionist to restaurant! Food taste is poor! Complimentary breakfast has two choices, Daing na bangus and longanisa only. Nakakaumay. They should offer atleast other choices! Room is not spacious

Stayed in the new wing. Check in and out were efficient. Since it just opened, there is an assurance that everything will be clean and neat. The architecture is modern, similar to Manila hotels. I felt like I never left Manila. Pros: spacious room, free wifi, electric pot and coffee, 2 complimentary small bottles of water, with dental kit, 10-12 min to airport, CBTL in the ground floor, pool, restaurant, courteous staff. Cons: breakfast choices revolve only on tapa and daing na bangus, which is overfried, no hair dryer (need to request for it separately), no ref, no safe. For travellers,you need to bring your own slippers and hair dryer. Considering that it newly opened 2 weeks before I checked in, housekeeping could do better. We had our room cleaned but came back as if nothing happened. I suggest somebody check the cleaning of the t&b otherwise, the hotel will get a bad rap for the state of the t&b - dried soap scum on the tiles and glass enclosure, the sink not cleaned and scrubbed, the bath floor tiles still dirty, esp at the corners.