Ferrini Home - Residence 150

Nice apartments. Clean, spacious, very easy to communicate with staff. We were allowed early check-in, which was very helpful.

We booked deluxe flat with terrace for a one week. We booked straight from Ferrini homes website. The flat wasn’t what promised on website. There is not two ”real” room, but the second one is only a cramped loft above the kitchen, where there is no window, but the window opening in the kitchen extends right up to the loft. All sounds can be heard from the kitchen to the loft. The "living room" was just a small sitting area for two or at most three. The terrace was big, but the sun never shone there. There was also no promised view. There was no coat rack for outerwear. Also, the promised microwave and clothes ironing equipment were only available on separate request. The kitchen equipment was scarce. The stairs up are narrow and there is no place for suitcases at the top. The walls are thin and the sounds of neighboring apartments can be heard through. The area is uncomfortable and you have to go through dark, narrow alleys to get to the apartment. Walking in the dark is not recommended in this area. From the street, the noise of nightlife and traffic can be heard inside at night. It was difficult to open the front door. Once it was not even possible to get out of the apartment. Not very safe in a fire or other emergency. Wifi couldn't work at all. It was also difficult to turn on the television. The bed in the bedroom was good, although there was a lot of dust and garbage under it. I felt cheated.

We booked Ferrini home for our 10 day stay in Catania whilst spending Christmas with family here. We are a family of 5, 4 of us were to stay at the apartment and one at grandmas home. Whilst we faced delays and obstacles in our travels we were exited to arrive at the apartment we booked via ********** which looked spacious, welcoming , aerie and beautiful views. The pictures I will post below clearly state out that they reflect to the apartment we were booking. We arrived at the apartment about lunch time and we were taken to a dull tiny apartment where my 18year old son had to bend his dead to enter living area. A tiny staircase leading to bedrooms which once again we were not able to use neither take our luggage through it. don’t let the pictures manipulate you the flat we were offered was tiny and dull.. IF WE HAVE CHOSEN TO BOOK THIS FLAT WE SHOULD HAVE BEEN HAPPY WITH IT BUT WE DIDNT. We booked a spacious flat for a relaxed and comfortable stay. Whilst discussing it with the owners we were told that there are about 80 pictures on various sides which don’t reflect to the actual flats , one need to guess .. there attitude was horrible insisting that we don’t know how to book and that AS WE DIDNT PAY YET WE SHOULD GO!!!! Leaving a family on the street with no place to go. They didn’t even offer a change or to help us find another suitable flat. We would pay extra if needed and if they offered to help!!! Horrible horrible attitude .. they insisted it was our fault we booked via ********** instead their own website. We find their business on hotels com which we use constantly , we DIDNT know they existed so they were actually saying ok you found our details on that provider , ditch them and book with us directly so we don’t pay them as well!!!! If their external providers are not using correct data then it’s their duty to deal with it and not expose their customers in such terrible situations. If they had at least offer to help find a suitable place for us or if they had not kept blaming us that would be ok. BUT THEY KNOW NOTHING ABOUT HOSPITALITY.