UNA HOTELS One Catania

Beautiful property, recently renovated and well organized… it's just a pity about the colors. Some colorful flowers, paintings, or just a bit more color would do justice to your wonderful land and add a cheerful touch! We had a problem in our room and went down to Reception. Claudia (I think that's her name—I believe I read it correctly on the necklace she was wearing) immediately apologized, offered us a complimentary aperitif, and within less than 10 minutes told us we would be staying in a beautiful Suite as an upgrade! She personally helped us with our luggage, leaving the Reception in the hands of a lovely red-haired girl with a contagious smile! Claudia’s empathy was truly a must-have! We had the chance to thank her the next morning while she was helping with breakfast, and we gave her some Dutch chocolate as a token of our appreciation. Thank you, Claudia! You were truly amazing! And you were right… Acitrezza is indeed very romantic in the evening!! XOXO

We stayed 3 days and absolutely loved it. The hotel is located just outside the busy city center which makes it very peaceful — perfect for a getaway. The staff were incredibly friendly and helpful, whether it was calling taxis, recommending local restaurants, or arranging a private tour guide for our trip to Mount Etna. The newly opened restaurant offers a great breakfast selection. We also had dinner there on our first night, the food was excellent. The staff were attentive and genuinely impressive making it felt more like a 5-star hotel experience. The rooms have been beautifully renovated, super clean, and full of sunlight. The bed was pure comfort— one of the best we’ve slept in which made it very difficult to get up in the morning. We can’t wait to come back, especially when the spa opens!

Very bad experience. I paid €770 in advance for 7 nights for an internal room. When we arrived, they tried to charge 27% more for the room and put us in an outside annex next to the noisy street. We cancelled and went elsewhere. But they REFUSED TO REIMBURSE, and this is illegal because (1) they did not respect contractual obligations for what we had purchased, and (2) they never sent cancellation conditions to us. We are currently going through legal proceedings in court, using my credit card insurance, to recover costs + damages.

Faded glory- not 4* A rather tired old world villa upgraded but not to current 4* standard Rooms basic. No extras- water, tissues, warm cooler Pathetic tiny shower with broken sliding door that only a skinny adult could get into Bar seldom staffed and often had to wait for someone to serve Interesting restaurant with extensive menu but most choices unavailable