Elexus Hotel Resort & Spa & Casino

Personel güler yüzlü ilgilii ancak sayı olarak yetersiz Rezervasyonumuzu 5 temmuz tarihli yaptırmamıza rağmen rezervasyonun onaylanmadığı ödemenin askıda olduğunu bize söylendi bir gecelik depozito yatırdık 1 gün sonra paranın ödendiğini söylediler ve depozito bize iade edildi

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Amazing clean place, perfect service. This is the fourth time we go there and we will definitely be back, Excellent for couples, families with children, delicious food. Besides a dining room, you have restaurants by the sea and everything is free

Great facilities let down by abysmal customer service. On arrival we had to wait 35 minutes to pay in as the cashier was not available and no other member of staff could take payment. The only reason we managed to find out why we couldn't pay was after 35 minutes of asking. We agreed with the reception staff at this point that we could access the facilities and return later to make payment. So we set off to the beach area, only to be escorted by security back to reception as we had not yet paid and the same staff we spoke to before would not confirm that they had agreed. In summary the Security were unwilling to listen and staff service painfully slow and unhelpful. Very disappointing. Expected much much better service from somewhere with such facilities. Would definitely not pay to stay all inclusive based on the poor service we experienced.

Went here for the day with my family and paid the 60tl each which grants you access to the beach and aquapark. The aquapark was not staffed properly and there were not enough lifeguards patrol the slides. During our time there two children were badly injured needing medical attention and I saw a very near miss with a young child who had exited a slide and somebody came down straight behind here. There was one lifeguard who was on patrol for one particular slide but he was on his phone throughout the time he was there. There were only about 12 inflatable boats to go onto the slide and I complained to the management who told me that this is all they had. The entrance fee gets you free tea and cold water but you will be hard pushed to find someone to serve you on the beach let alone by the poolside. The marble floor around the pool areas was very slippery and was not covered with enough non slip matting. All in all the hotel has a long way go to be classified as a five star and they will need to get a lot more staff especially during the summer months. Very poor service and facilities

had a fantastic stay at Elixus Hotel and Casino! The rooms are comfortable (9/10), though the pillows were a bit large. The staff were incredibly friendly, and the pool area was clean and warm, with a lifeguard on duty. The restaurant exceeded expectations, and the gym was fully equipped, much better than shown in photos. The location is peaceful, though a bit isolated, and more activities nearby would have been nice. The spa was relaxing but a little pricey. The only downside was the cleaning service, which could be improved. Overall, great value for money, and I’d definitely come back again!