Loews Ventana Canyon Resort

After checking in and leaving my card info for those “incidentals “ which was only 200 the waited till the day I was checking out to charge my card also they charged me the same amount as my stay took an extra 112 from me understanding it’s just a hold but super inconvenient plus they took more out than what they were supposed to .

The hotel is ruining itself with the remodel. New fluorescent bright lights in both the hallways and rooms make it feel like a new Hampton or Holiday Inn. As a 20+ year customer, it’s sad to know I will never return to a place I loved so much. Hopefully they will reconsider.

Nice property with beautiful surroundings and especially welcoming pool when it was 105* outside. The staff is all very friendly, always offering us water when we’d come inside, and happily changing our room when our first room was miles from the lobby and involved 2 elevator to bypass the current construction. The negatives were that it took forever to check us in and we were billed incorrectly. We were with a tour group so everything should have been prearranged and seamless. Instead, it took way too long to assign our room. They took our credit card for incidentals, but then charged our total bill to my credit card, even though the tour company had arranged payment. And when I called to straighten things out I had trouble getting anyone who could fix things. Eventually I turned it over to my tour company. Stay here for the setting, it keep a close eye on the charges. Special mention to Said and Hailie who were especially friendly and helpful!

The hotel was under construction, which is good and bad. Good because it is in desperate need of upkeep. Bad because it was very distracting. I was put in a room that had an entrance from the outside and a patio that overlooked the parking lot. This was very disappointing to say the least. And, it didn’t feel all that safe for a solo woman traveler - felt like a motel. But the room was large and the bed was comfortable and it ended up being nice to not face the pool area since there was a loud DJ in the afternoons when I was staying there. It was odd that the valet workers discouraged using the valet. But, the self-parking was free. The food at the grill and in the lobby bar was not good but it was nice that they had servers at the pool and they poured nice wine in the lobby. I could message the hotel by text when I was there, which was convenient.

Overall Great hotel nice property. Room was clean and bed comfy! Check in experience: 1 star, someone needs to learn customer service! I checked in as part of a group that was using the hotel for a conference. When I checked in I asked to block room charges. I gave my card and then told my card was declined. I asked how much was attempting to be charged? Answer $1300 for a 4 night stay? I asked for clarification well “incidentals” are the full stay plus $104 a night! *** not once was this communication. The only solution from the manager was to split it between card, again ***. After 30 mins of “discussion” finally got to blocking room charges which I asked at the start and to charge only the 4 day stay. Ok that is what I wanted to do no biggie. Restaurants: the grill by the pool AMAZING! Great food decent price for resort food. The restaurant inside by the coffee bar short staffed and horrible service! Waited 30 mins to be served then no refills BUT HAD TO PAY the mandatory 22% gratuity for non existing service. They knew they had a group with a few hundred guest and should have staffed appropriately. The HUGE and I mean huge bath tub was a little hard to maneuver, having to hike your leg to touch your nose to get it over the edge made bath time challenging. If you wanted a bath it took close to 45 mins to get the water to a bath level unsure how long to fill it up, someone please time it! Other then that conference room was great and was cleaned set up as requested, air conditioning was rough but it is summer in Tucson so that was expected.

Just returned from a wonderful stay at this beautiful resort. Jesenia at the front desk was so helpful, and it was her recommendation that prompted us to take the walking trails to explore the natural beauty of this unique property. The entire staff was amazing. We were always greeted in the hallways and the wait staff at both restaurants was outstanding. We can’t wait to return!

I have stayed here twice to attend the same professional conference. The resort is beautiful and belnds well with the surrounding natural terrain. However when I attended in 2022, there were many issues trying to book a room under the group rate. I planned on attending the same conference in 2024, but again had a terrible time trying to book the group rate on the resort portal. Even when calling by voice with over a month to go in the window to book under the conference block rate, the resort refused to book me at the rate, despite saying they had many rooms available. After discussing with the conference organizers, I learned that many members had similar poor experiences. This place is obviously more interested in up-charging guests who would otherwise be eligible for group rates. I liked this resort enough I seriously wanted to return for a vacation, even at a much higher/normal room rate. However, after two poor booking experiences, sadly, I will make it a point to NEVER go back.

Had a lovely trip in Arizona in May! The weather was fantastic this time of year and the staff were very nice. I chose this hotel in order to take advantage of my AMEX credit, and the benefits were well worth it! The breakfast credit was phenomenal (and very good!), and I was able to use my resort credit on property for dinner one night. I also received a suite upgrade, which featured one of the largest tubs I've seen in a while! The staff was kind, and the resort was nice. The room could use a bit of an update, but it was clean. I also enjoyed the activities they had on resort, they had Stargazing one night and also a morning hike you could attend! Both featured locals, and was a nice way to start/end the day! Definitely recommend staying here if you have the benefit!

My bf and I stayed here twice only a month apart. First time was in June 2024 for Memorial Day weekend and the second time was for the 4th of July. The first time we stayed the staff were very nice to us and even offered us water and snacks for our stay. We had been upgraded to a different room that we had originally been booked due to the perks with American Express. Which included free breakfast every morning, the second time we stayed we were given only $80 towards breakfast. The hotel gives you a card to hang on your door and they’ll get it before 2am. Both times they never picked up our card. Which was odd because everyone on our floor got their cards taken. I had to call to order our food in the morning, since we had marked what time we wanted it on the card. The food was ok most of the time it was cold or over cooked and you waited 2 hours longer than when you were expecting it. What upset my bf the most is they still charged us for room service but later removed it when they realized they never took our card to begin with. We also had two very different pool experiences such as in June ever pool was so preteen and clean but in July it was full of debris and bugs. You would think they were maybe scooping them out at the end of the night or maybe every hour because yes it’s summer there’s going to be bugs. But no they let them become swamps.