Matthew D
3. juni 2025
We chose Kilronan Castle for a relaxing break and to explore it as a potential wedding venue. Sadly, the experience was deeply disappointing from start to finish. On arrival, we found someone else’s underwear and hair accessories in our room—along with hair all over the bed. The room had clearly not been cleaned properly, which was shocking for a hotel claiming to be a luxury destination. To make matters worse, we were woken abruptly by a loud alarm with no explanation or apology. Breakfast was no better—reheated, watery eggs that arrived suspiciously fast, confirming they weren’t freshly made. Basic quality control seemed to be completely lacking. When we addressed these issues, there was no real concern. We were moved rooms but received no apology or effort to make amends. At checkout, we asked to speak to the manager (Mohamed), who was rude, dismissive, and completely unprofessional. He told us we’d been given an upgrade—as if that excused the unhygienic conditions. He eventually deducted a bottle of wine from our bill, but only after pushing. The biggest disappointment? We had genuinely been considering Kilronan Castle as our wedding venue. The wedding coordinator was professional and kind, but the overall experience destroyed any trust we had in the hotel. When we mentioned this to the manager, he shrugged—it couldn’t have mattered less to him. We left feeling let down, frustrated, and completely unimpressed. We absolutely will not be returning, and we cannot in good faith recommend this hotel to anyone.
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