Best Western Hotel Rocca

Hotel business di livello buono. Camera molto grande... PArcheggio interno con possibilita di ricarica a pagamento di auto elettrica (4 stalli di cui due rieservati per porsche.

Not great. When we were there they had intentionally turned off the air conditioning for the entire hotel (without telling us; we thought it was broken and had to go ask at the front desk) because the “outside air was good enough.” When we couldn’t get the AC to work we attempted to call the front desk. And the phone didn’t work. We tried to put our drinks in the refrigerator… which was not cold. We saw it was unplugged, but there is no way to get to the plug since the fridge is bolted into the cabinet. When we went to the front desk to ask about all of the issues, the staff basically shrugged. So that was that. Given it was humid and a little warm, we didn’t sleep very well. Especially because you get flying bugs and mosquitos if you just leave the windows open. On the positive side, the breakfast was pretty good, especially for the price and the wait staff for breakfast were wonderful. Friendly and cheerful making sure they provided anything they could.

Wanted to book for 7 nights but could only get 4, when we arrived we asked if there was any chance of extending our stay, Serena, at reception worked her magic and managed to get us the remaining 3 nights but we had to change rooms………to our shock we were moved to the bridal suite…….all we can say is WOW WOW WOW!, and THANK YOUUUUU to Serena, Angela and the rest of the team.