Pergola Boutique Hotel

Very disappointing. Like many, I fell in love with the appearance of this hotel on a visit 3 years ago and assumed the level of comfort would be exceptional. The price was eye watering - on a par or dearer than the top 5* hotels - but was not justified. I learned too late to cancel that there is no lift and my room was on 2nd floor. I had knee problems and had to plan my day with minimal returns to room as the climb up was a world of pain. The room itself was described as de luxe superior at higher price, but was nothing special, quite large but wasted space in entrance. Window was small with no view of lovely garden. No balcony. No TV or phone in room so to call reception you have to use your phone. Breakfast had great reviews but the buffet was very limited, probably because the room it is served in was very small. However you can take your breakfast in the beautiful garden. Hot menu options available but manager didn't tell me until I was halfway through my toast & jam. Buffet wasn't replenished after 9.00 although served until 10.30, so coming down at 9.30 found slim pickings. Since my earlier visit a posh restaurant has been installed taking up half the garden and rooms right overhead will be noisy in the evening. I didn't eat in the restaurant, it was packed every night and lunchtime. The house is beautiful and I imagine it costs a lot to maintain, but €350 a night in May is outrageous without a corresponding level of comfort and service. And you can only see the front of the house from the garden. I should have read all the reviews first, let that be a lesson to me! Next time I will book something more modern and probably less expensive. For that price I could have stayed in the Pousada or the Miragem with a view, a TV and an elevator. My impression was, they are targeting rich Americans who will pay through the nose for such a pretty house and garden. The staff were very professional and slick but when I expressed my disappointment I just got blank face and I could tell it would not be passed on. Not a word of apology.To top it all, they advertise a car service to the airport for €50, on the morning I was leaving it turned out to be €75 and an outside firm so I took a regular taxi. All in all a very disappointing experience. Cascais is my favourite place and I will return, just not to this hotel. Lesson: Read ALL the reviews before booking!

We booked this hotel based on the many positive reviews. Unfortunately, our expectations were not met. On the positive side, the location of the hotel is excellent and the staff was helpful and attentive. The hotel is clean, the rooms are spacious, and the included breakfast was good. However, we noted considerable deficiencies: There is no elevator, requiring us to walk up and down 37 steps several times a day. The room was very sparsely decorated - no pictures whatsoever on the walls, no TV, radio, clock or a box of tissues. The placement of the reading lights by the bed was totally inadequate and made it impossible to read in bed. Our room was advertised as having a garden view, but that view was completely blocked in our “superior” room by the roof of the restaurant. The bathroom is outdated and needs a major rennovation. Contrary to claims about the beautiful gardens, the outdoor space is limited and is taken over by a restaurant that is independent of the hotel. Overall, this hotel is highly overpriced and does not deserve 4 stars. For the same price, we could have booked much nicer, 5-starred hotels (we actually checked some of these).

Gorgeous hotel with lovely welcoming staff, in a great location for all to see and do in Cascais. Also not far to the bus and train stations for trips to Sintra and Lisbon. Clean comfortable rooms. Good breakfast. Cascais is a great base and has the best of all worlds including some fantastic restaurants and bars. Would book the hotel again.

The restaurant was amazing inside and outside. The beautiful setting of the restaurant gives a warm elegant setting. Such a nice welcome with nothing too much to accommodate us. We had the sharing beef wellington was the best we had ever eat. Would Ioved to visit again. Everything you need for a lovley evening

My wife and I stayed at The Pergola for eight nights. A beautiful hotel, situated in the centre of Cascais, five minutes from the many beaches,restaurants and shops. The hotel itself is stunning and the gardens and exquisite. The staff were superb and made our stay so enjoyable. If you want to explore Lisbon ,Sinatra, Estroil,Belem and the surrounding area, this is a perfect base.The train station is five minute walk from the hotel. We had one meal in the restaurant at the hotel and it was excellent. When staying, ensure you book in advance for the restaurant, as it is not owned by the hotel and it is extremely popular with both locals and other visitors. Finally, a special mention to Gonçalo and Anas at reception. These two guys were exceptional. Nothing was too much trouble for them and they add so much to this hotel experience. Overall, a five star experience

You have to stay here! It’s truly a one-of-a-kind experience. When you walk into the gardens, it’s such a relaxing experience. Each room is unique. Try to choose one to the front. They have the best views. Keep in mind there is no elevator, and this was originally a home 100 years ago. The marble steps add to its charm. Please tell the staff I said hello. They made the experience all the better.