Diwan Casablanca Hotel & Spa

The hotel room is clean and the restaurant is good. Close to the Casa port

Gastvrij, en mooi gelegen locatie. De bedden waren zacht ew

Stayed here on first night on Moroccan tour following tours in Jordan and Egypt. Previous hotels were good across the other countries. Diwan Supposed to be 4 star…no welcome drink, no courtesy water, had to request towels, unfriendly and unhelpful staff. Stained towels, leaking toilet, dirty rooms, no coffee/tea facilities. Air conditioning barely worked. Breakfast was farcical with little staff help. Ran out of items and coffee. This is a very average tourist hotel but honestly save your money and stay in another hotel.

For a short stay, this is an acceptable accommodation option. I reckon in the 1980’s this would have been the place to be. Enormous rooms, big restaurant and generously proportioned reception area. It’s somewhat aged since then. The rooms are cavernous. Ours had an entrance hall, separate toilet, bathroom with spa, king sized bed, desk and 2 couches. The bed was comfortable and the room cooling worked well. We found the room to be quiet and good for sleeping. The room, bedding and towels were all clean. The money exchange rate offered at reception was surprisingly good and a bank ATM is next door. Breakfast was surprisingly good. Reception service was fine and 2 lifts serviced the building. On the downside. The room needed a refurbishment. Some power sockets were loose. The room was dimly lit and the shower head erratic with some calcium build up. The safe was broken. Shops, restaurants and a market are all nearby.

If I could give this review 0 stars I would - this has got to be the worst hotel we have ever stayed in. We stayed for 2 nights and for the entire time that we were there coach parties of people were camped out in the lobby area with all their luggage. We had to climb passed them to even get through the door of the hotel. The communication of all the staff in either English or French was non existent. The hotel room was barely clean, the floor felt like it hadn't been cleaned or swept for months. When we arrived to breakfast both mornings at 8am there was hardly any food left and what was there was cold, there were no hot drinks and no one showed any interest in replenishing it when we complained to the reception. None of the tables in the restaurant had been cleared and all of the cutlery (which you had to get yourself) was dirty.

A serviceable place for one night but no more. Dirty, run down and loud. I stayed for one night here on tour and while the beds were actually comfortable and the linen clean, I can’t say the same for the rest of the room. The bathroom was filled with limescale, to the point where the shower handle was stiff and hard to open. The towels were scratchy and rough. My room’s sliding door to the balcony didn’t lock which was a bit frightening. Outlets are old and loose. Floor smelt of cigarettes. No sound-proofing between room and loud outdoors. We had dinner and breakfast here- both of which were not amazing. Limited selection of food, and everything was cold. But, it was a place to stay I suppose.