Hôtel Farah Casablanca

Good location

Sehr gutes Hotel sauber freundliche Mitarbeiter kann ich weiter empfehlen

Hotel is very worn out, the lobby is the only good impression, but that is all. The rooms are needing update , headboard was disgusting, and the carpets in the hallway were stained , very dirty. The Buffett was a disgrace, everything was watered dow, the scrambled eggs, orange juice. Not a very big selection. Wait Staff did not show any sign of friendliness....

Huge disappointment! To say the hotel is shabby would be an understatement! Of the 4 elevators only one was functional. And no effort was being made to fix any of the broken ones. It didn’t help that there were hundred of soccer players staying there soo waiting for an elevator was a challenge. The rooms and bathrooms were sub-par. I The front desk staff were not overly helpful or interested. The breakfast foods were either gone by 9:30 or completely inedible. They ignored you when you brought it to their attention. We made a huge mistake eating dinner at the buffet one night again mostly inedible dried out food. The staff in Haman were lovely as were the doormen. But you do not want to stay here!

I was forced to pay a deposit even though the payment was arraigned and booked by a third party. On leaving the hotel I was promised that my deposit would be returned with in 24 hours, after many calls to the responsible parties even having the phone put down in my ear at one point, I was told that it would now take up to 15 days to reflect in my account up to now nothing has been deposited back into my bank account. I have once again sent emails requesting feedback three days back Monday 15 May 2023 and another one this morning which are now been ignored by the below parties: ABDELFETTAH.FILALI@Farahcasablanca.com, NAJIB.ERRAISS@Farahcasablanca.com and OMAR.LHASNAOUI@farahcasablanca.com . I in my personal capacity will never stay in any of the Fara group hotels ever again due to the above issues which have still not been resolved.

It’s enough to say terrible but to provide more information I can say that the room are very standard and my room was not provided with a safe; internet connection was more than poor, it happened during my stay that the elevator were not working for a while; the breakfast was inadequate and you had to around to search for forks and spoons to put food on your dishes, some did it using those they had used to eat; the restaurant showed a menu but not all dishes were available.