Comfort Suites Regency Park

OVERALL 3/5 As a former "Road Warrior" traveling almost 40 years for business, with over 6,000 hotel stays and a Diamond member, I am very critical in my reviews. Staff ................4/5 Hit or Miss Location.........3/5 Close to some restaurants and shopping, but in a very commercial/medical office area, so you will need a car to go almost everywhere. Hotel................3/5 Maintenance needs, from entrance and elevator doors, with 1/2 elevators down again and the other hotel sounds like it will need work soon. Issues Elevators, Entrance door, Hallways being warm and Breakfast just average Room................3/5 Bathroom needs some work, from mold in shower, because it has title pattern ro a toilet that sits low for seniors and no fan in bathroom Furniture worn or with a tear Security..............3/5 No key needed for elevator access and I have never needed a key for the entrance, even after hours Would stay again, but it could really be a nice hotel if it was maintained properly

I called the hotel twice last night before booking to make sure that they really had an indoor pool and that it was working. THey confirmed so I booked 2 nights which I only needed due to house renovations for a place to stay and SWIM. Well, the pool wasn't working. I talked to the manager about a refund or even partial refund. He would have no part of it and couldn't care less about our inconvenience (and $230 charge). Choice Hotels as well as ******* no longer give you a way to contact customer service. Do not book at this hotel ever.

Our room was huge! In a corner, nice light. Quiet, and relatively clean. I thought it was strange to have kitchen cabinets, nothing in them, no sink, no table & chairs. Had a microwave and mini-fridge. Great counterspace. I had been warned to avoid the first floor pet-friendly rooms. The pool is on that level and it was damp and humid in the pool area. Pool was clean, warm enough, and there were pool towels. The breakfast was unimpressive, but free. People got stuck in the elevator for a bit. Probably 4.5 stars for me. Good value, not fancy.

Anaya was very friendly when we arrived, suite was huge and clean, beds were comfy - would loved to have stayed for more nights! We’ve stayed at a lot of fancy hotels and the hot water didn’t even work, the manager of this place keeps importance on the things that bring comfort! Comfort Suites for sure!

We have only been here about 45 mins and have already had multiple complaints. When we arrived to the hotel the automatic sores would not open all the way, making it hard to push in the luggage cart. We got in the elevator and it smelled like pot, it was making grinding noises and didn’t seem safe. The furniture in the room was all scratched and dented and looked very trashy. When we went to take a shower the curtain had black mold all over the bottom of the curtain and had to ask for a clean curtain. The indoor pool was closed, but it was not on the websites when making reservations when we specifically asked for a hotel with a pool for our kids. The hotel staff I was dealing with was not very pleasant and did not like that I pointed out our dissatisfaction. Luckily we are only here for 1 night on our way to our next destination. I definitely do not recommend this hotel!!

-room had only what we guess is dog food in many different places on the floor of the room -large stain on side of night stand, I don’t even want to guess what it is -water stain with pink center on ceiling and parts of ceiling on floor under and next to night stand -curtain hanging because it’s no longer attached to track -furniture looks like it was picked up off the side of the road before the garbage truck got it on large item pick up day -pillows on beds are smooshed to the size of throw pillows you would use on your couch and when you undo the pillows to sleep they are flat and lumpy We asked for the room to be cleaned and was told it would be cleaned the next day. When we arrived back to the hotel to eat lunch in the lobby the room was being cleaned. Pictures I’m posting were taken after the room was cleaned. We did not stay the next night and we were refused a refund.

I can’t tell you how dirty this hotel is. There are dirty marks all over the hotel walls and also the furniture is chipped and looks sticky. The carpet throughout the hotel is DIRTY!!! I am even afraid to try to sleep, no less sit on the bed! What happened to this brand? I can’t wait to let my friends and family know how disgusting this place is! The front desk person was rude and unprofessional. And what kind of hotel charges for an early check in, no less, I called two times before coming here and was not told that! NEVER AGAIN