Estelar Cartagena de Indias Hotel y Centro de Convenciones

The hotel has a magnificent view and modern rooms. That's probably all. Service is 3 stars maybe- check-in takes an incredible amount of time. At first, they’d put something into the computer for about 10 minutes, then they told us to come back for the key after 3pm(check-in time). When we got back, we had to stand for another 5 minutes, they were doing something and printing again. This is not counting the amount of time spent in the queue. The hotel positions itself as 4*, but does not provide a bathrobe/slippers. And the shaving kit in the room turned out to be for extra pay, which we found out during check out. By the way, we were able to find slippers. Apparently at the local spa. They don't give out towels for the beach - only for the pool. They tried to come to us with cleaning at 7 a.m. or 9 p.m., the aspiration itself is commendable, but the time is surprising . Breakfast is not bad at all. There is no beach of its own, only a public one. The food in the poolside restaurant is not bad, but the service needs to be improved. We forgot to pack food with us and they didn't even apologise and didn't offer any compliment. The rest was just as expected

The hotel was very excellent. The staff was great, esepcially Jorge in the reception area. We stronglu recomend the hotel

The service and attention was great! Really liked the breakfast and location. Would recommend

Ha sido increíble, la atención excelente, todo muy limpio y súper pendientes de todo

Muy bueno, de los mejores en Cartagena a buen precio

Me encantó la atención del personal volvería mil veces