Courtyard Carson City

I just stayed 2 nights for work, and really enjoyed the property. We were on the ground floor with balcony, and my back sliding-glass door led you out behind the hotel, out to an enclosed courtyard. I thought it was really nice, well-maintained, quiet and safe. I never saw another person in back and I really ended up enjoying that area. We changed up one of our meets, and had it out back there, and was perfect. Room is clean quiet cozy safe and I am maybe 12 steps out door to my car, which rocks. I used their laundry, was great. The best part were the people, I was checked in by a (I believe he was British) very courteous, professional gentleman; then I ended up talking briefly to your 3rd shift ladies, both really sweet and hooked me up with plastic utensils. Stella at Bistro was so great btw too. She made my dinner and was so thoughtful about it. She is one of those people who isn’t afraid to communicate, and smile and joke. We need more of that in this world. But anyway I gotta say, freakin close parking A+, room with sofa A+, sweet outdoor private (almost) backyard A+, fridge that stays on 24/7 A+, safe quiet but stocked location with stores/restaurants A+, and the entire staff A+, I highly recommend this wonderful hotel in this very nice town.

Hotel is great, staff is very good. GM is as I would consider a very arrogant and unfriendly person. My travel plans changed and upon arrival Monday I tried to notify the desk I needed to depart a day early. Ironically they said they didn't accept early departures and I would be billed for a full night's stay if I departed early. Unfortunately I had already booked a night at another Marriott property. I asked the GM nicely and commented I was even here with 4 other coworkers who were staying the full week. He said and I quote, it's a company policy at this location and I will charge you for a full night stay. We'll in my opinion as a business traveler our itenaraires can change on a dime and for the last 23 years IHG has NEVER not accommodated and adjustment in my schedule. I called the other hotel I booked and amazing as this may sound they fully understood that I could not stay at their location and they cancelledmy booking with no charge. When I spoke to the GM at the hotel that cancelled my night they were appaled that the GM in Carson City would not accommodate my early departure. They apologized profusely and were very nice. LET ME SAY THIS, IF I EVER HAVE TO RETURN TO CARSON CITY NV AGAIN FOR BUSINESS I WOULD SLEEP IN A TENT ON THE SIDE OF THE ROAD BEFORE I WOULD STAY AT 5HKS HOTEL. THIS WAS A PATHETIC COMMITMENT TO CUSTOMER SERVICE. A VERY DISSATISFIED GOLD MEMBER!!!

Room was very nice and the employees were friendly. Loved that there were 10 outlets in the living room area alone! We were there for three nights, and no one ever came in to change out the towels or empty the trash. That would not have bothered us at all if we had known about it ahead of time. When we checked in, we were told that we could divide the bill into three parts so that each of us could pay our part. This did not happen. The woman checking us out said that she had no idea how to do this. (Sounds like very simple arithmetic.) We were told that (maybe) extra "points" will be given for this inconvenience, which is very nice. But since I am not a member, this does me no good.

Booked this hotel for a golf tournament. Had 30 booked guests pre-arranged and paid for. Managers Joseph Pickett and Steve Dunman would not return calls after payment was made and contract was signed. Had to visit in person prior to tournament to get a response and ensure all was ready for our arrival . Could not contact Joseph or Steve after arrival. We were told they were not available. Upon checkout 3 days later we tried to pay small remaining charges at front desk and were told they could not accept money without Joseph or Steve who were again not available. Got email from Joseph Pickett 3 days after departure rudely stating they were charging each guests credit card without authorization. Management at this hotel is non-existent, rude, and incompetent. To say the least, after spending over $3,000 for rooms we will not return next year. Do not stay here!! You can easily find better customer appreciation, nicer accommodations and pricing elsewhere.

Everything was fine, the staff was very very nice but when it came to house keeping it was horrible. First we didn’t know they came every other day so the first day we were there the house keeping lady passed by our room and we were confused. My mom talked to them and they said they would pass by to our room when we left, we came back two hours later they didn’t. Then the following day was when they were technically supposed to clean and I even called ahead to the front desk and told them to make sure they would clean our room since we had no more towels, all of our trash was filled up and it just needed cleaning, we left for the hole day just to find out they didn’t clean at all even with me calling. I called the front desk and she came up to give us some towels and get rid of our trash which isn’t her job it’s house keeping’s job.

As an Elite Titanium Member at Marriott for the past 11 years, I am certainly used to travel a lot and in most of my trips I stay at Marriott Properties. This Courtyard at Carson City is hands down the WORST Marriott Property ever! The property was dirty, the rooms are noisy, the staff was not properly trained and the worst of ALL, THE GENERAL MANAGER - Named: Joseph Pickett. Stay away from this classic BULLY! Untrained, unprofessional, rude, opportunistic and disrespectful human being. Never ever was I so shocked by such a poorly customer treatment. Sleep in your car if you have to, but don't stay at this property managed by Bully Pickett! You will definitely REGRET! SHAME ON MARRIOTT for such a poorly selection and hiring!!!

Nice courtyard in a quiet location. I didn't hear a peep from the ****** next door. The staff is very nice and the room are older but cozy. The food service could be a bit better but overall a great stay.

Carson City Courtyard was amazing. From the beginning when we checked in to when we left everyone was so pleasant and friendly. Our room was very clean and when we had breakfast the food was delicious.

Terrible experience! Hotel needs to go through a massive renovation. Rooms are dirty, cockroaches running around, and the staff is poorly trained. The general manager is rude and entitled. Never again!