Omni la Costa Resort & Spa Carlsbad

環境一流、廚房客廳方便非常適合朋友、家人聚會。網球場、匹克球場特別標準開心。高爾夫球場更是讓人賞心悦目。

The property is stunning. The views, atmosphere, and cleanliness are 10/10. You can walk around at night and feel safe. I would say service is 2/10. I was trying to ask an employee where I could find pool towels stating I brought mine from my room but wanted the ones she’s was grabbing to clean, she rudely said “idk what you’re asking”. (She was white). I tried to ask another server where I could order food from the pool, she said I could ask my server. I asked who my server was, she said it was close to 5:30pm and should order at the bar area (rather than taking my order or finding out who was my server— she was also white). Every other employee who was Mexican greeted me so Politely. Will also add the Asian girl at the ice cream shop did a better job by letting me know where I could find a local cute beach. I will add this place had the best burger we’ve had in a while. So 10/10 on the burger. Would come back but for the service and awful interactions. Maybe they would’ve treated me better if I said I was a lawyer? Who knows. Will definitely have to think twice about it.

I want to love this place. My room was very dusty behind the tv, on the desk on top of the headboard and the couch in the living room smelled like it needed a good cleaning. I notified management and they were very responsive but just disappointing this isn't the expected standard. The service in lobby bar slow, lots of people milling around but waited for 20 minutes until someone even acknowledged our party.

Rooms don’t look like picture at all. Rooms are much outdated. Floors and walls are so thin and not acoustically treated. Bug screen is falling off and everything in the room is dirty.

The bed comfort was one of the best I experienced. The ambiance was outstanding put you in a relax & tranquil state of mind. Overall great! The food was tasty & flavorful.

Food at pool area was not good. Dry burger with burnt sides. Chicken tenders tasted old and hard.