Gæstebruger
8. maj 2025
The issues started with a Premier Inn booking error! We got the impression that our original room had been given to someone else who wasn't happy with their room. We were given the keycards to our room & was told it was for room 5, but the card said room 4. I said don't you mean room 4, as that's what we had been given & she said No someone is already in there! We were given the keys to room 5, only to discover it was the wrong room type a double, when it should have been a quad! There were no quads left, so she found a triple room 105 & my husband went with her to a store cupboard to get a Z bed. All the Z beds were broken, so they returned with a mattress & bedding for my son to sleep on the floor. We took this to the room & the key cards didn't work, I went back to reception & was given another set which didn't work either! The receptionist was going to give me the master key for the room, but couldn't as it was missing, so she had to programme a new key which finally worked (5th key card to be given). I then had to make up the sofa bed & mattress for my sons to sleep on. All this hassle after a 6 hour journey, is not what you want. The decor in the room was very outdated, in need of an upgrade & not the usual high Premier Inn standard. We had no choice but to stay in this room as there was no other option after a long car journey. The very stressed staff member was very helpful & couldn't have done more to fix the issues.
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