Holiday Inn Carbondale-Conference Center

After having a reservation for 9 months, the hotel arbitrarily cancelled it 5 days prior to my arrival because they were overbooked. It is Parents weekend, and they instituted a 2-day minimum stay after the fact. They did not have the decency to call me and advise me. I received a cancellation email. The closest hotel they were offering me was 3 1/2 hours away in Nashville Tennessee. I was left on my own. They refused to reinstate the reservation and after many complaints they tried to extort me and said they would let me have the room if I took it for 2 nights at $200.00 a night. Beware during college events this hotel is very shady. 9 months ago, I had many options for hotels, they waited 5 days prior, and everything is sold out in the area. The management staff pulled a very sleazy move. I should have been notified when I booked the hotel 9 months ago.

If you're rolling with trailers or bigger rigs, watch out for some limited rear parking this summer. It's immediately next to gas and a Culver's to not even go far. This hotel had a nice caring staff, and I'm sure they each individually care for the comfort of everyone. I think the personalization data practices used in some hotel chains, including this nice IHG one in Carbondale --- you're doing too much. A lot of what people do is conscientious and pragmatic. Still, I think you're doin too much. Perhaps the customer apps need some more opt-out options for data collection, or perhaps some disclosure on how much OTHER GUESTS could have their personal preferences tailored further, compared to my disdain for extra data collection. Some options are already available if you login I think. This is just a single person's opinion.

We stayed at this hotel almost 3 weeks due to a family emergency. The staff was exceptional and able to accommodate our ever changing departure date. Although not many services were available due to ongoing renovations, we had everything we needed. Definitely recommend.

I switched to this hotel after a terrible stay at the Hampton next door. My experience here was night and day - wonderful. The young lady at the front desk in the evenings (Asian) is warm, welcoming, attentive, and so friendly. The lobby and rooms are modern, clean, and comfortable. Breakfast could use a facelift; however, they are in their transition from a Holiday Inn to a HI Express so understandable and not as important to me. Recommended.

The hotel advertises that they have a restaurant and bar. Both closed. No warm breakfast. Have to stand in three inches of water while taking a shower as the water drains very slowly. Your shower quickly becomes a bath. Some ice machines not working. Not the cleanest HI that I’ve stayed in. I would not recommend nor return to this facility. This is the third time over the last three years that I have run into false advertising for a Holiday Inn (Express).

Unethical and unprofessional management and owner. Did not stay and management stated I was never charged when I was. Dishonest and deceptive management and owner. BEWARE! *********** Confirmation# 2465251703 August 14th - 15th, 2021

We were in town to visit relatives and stayed at this facility. It was a pretty good stay overall. The room was clean and in decent repair, the beds were comfortable, and it was generally quiet. I wish that the restaurant/bar attached to the building was open for business. This motel is pretty far out on the edge of town and if you stay here and want to get a meal there is little alternative but to drive several miles back into town. A decent restaurant/bar on the premises would make this a really workable location for us when we visit Carbondale.

Had an excellent 2 night stay. There were 3 in our party and our room was too small. We were able to switch rooms to a suite no questions asked by the front desk manager, Sylvia. Through our stay she and the other staff were friendly and helpful. Even on our way out the 5th floor cleaning lady was friendly and thanked us for staying. My only reasons for the the 4 star was 1) the breakfast needs an improvement. In a sack, all carbs, it was a disappointment. 2) the building seemed tired and needing a facelift.

Positives: clean lobby, hallway, elevator, and room. Fast check in. The front desk staff provided good and clear instructions. Honored my membership status. Negatives: one pillow and pillowcase smelt. noticeable dust laying on top of the toilet paper holder bar that should have been wiped off. One tea bag in the room was opened. They were accommodative in placing me in a quieter room after sharing that I am a light sleeper. So overall rating: 4.5 out of 5.0.