Steenberg Hotel & Spa

We always finish our trip to the Western Cape with a stay at Steenberg. This stay was absolutely up to its usual standards. Such a warm welcome that we felt we hadn’t been away. Special thanks to Clint for his superb customer service, truly going above and beyond our expectations. We played golf 3 times, and the course is in great condition. The green fees for hotel residents are very attractive, so well worth enjoying the course if you can. The Bistro is great when the weather is good, as the outside section is open. In cold weather it can get very noisy. Food and service is great. See you next year !

Such a lovely green oasis close to Cape Town, quiet, relaxing, fabulous food, very helpful and friendly staff, and a great little bistro that does great tapas style dishes and wine tasting…lovely rooms and a great nights sleep….we will be back!

The hotel is not as described and we were given a view of a wall and hedge - not the wonderful views of mountains promised. Plenty of noise and activity around the room as we were next to the staff/canteen and recreation area. The pool advertised on their website is only for certain guests. Most people staying there can only use the Spa pool, when it’s not full of the public using the Spa. When we went there were no sunbeds and spa guests were eating chips in the pool. Another couple we spoke to could not believe that on a scorchingly hot day - they could not use the beautiful pool that was pictured when booking. Pollsmore Prison is nearby - which may account for the delays getting in to the property, due to the strict security. Outside the hotels there are warning signs, not to cycle alone.

It was with incredulity that we were allocated a room, next to the workers rest facilities/restaurant, and with a view of a wall and hedge. The manager was very apologetic and explained that the Mountain View room we booked had not been kept for us, but he would ensure we were moved to the correct room today. Disappointingly, this room does not have “ tranquil werf on their entrance doorstep and private terraces with spectacular unimpeded views of the mountains across the vines or meandering greens” This is misrepresentation, as are the misleading photographs of a spectacular pool that it transpires - is not available to guests staying in our rooms. We are only allowed access to the small pool at the Spa. This is not exclusive as this is for the use of anyone using the Spa. Yesterday, there were no seats left when we looked in. It is unconscionable that you continue to deliberately mislead potential guests. What you do offer is interrupted views of Pollsmore Prison - not mentioned anywhere on your website, or Tripadvisor.

Beautiful property and staff who made our stay wonderful over four nights. The setting is beautiful, the staff are wonderful and the pool is the warmest I’ve ever been in - which our seven year old daughter wouldn’t leave! The premier room was perfect and large to include our daughter and whenever we needed anything, staff were friendly and responsive to help. Trynn is lovely and the a la carte breakfast was a welcome change from breakfast buffets too. Small details could change - the pool area offers a very formal fine dining lunch menu rather than snacks (we had to ask repeatedly before someone agreed we could have a sandwich rather than a veal escalope for example!) and the pool area was often not staffed or had staff who don’t offer you a drink or get you a sub bed unless you ask. But these are minor details and didn’t detract from our stay at all.

We spent the long weekend at the 3-bedroom cottage at Steenberg Hotel, and it was an absolutely wonderful experience from start to finish. The service throughout the weekend was exceptional – friendly, prompt, and attentive in every interaction. On our first night, we decided to have a braai, and were delighted to find the table beautifully laid out with cutlery and thoughtful touches – a small detail that made a big impression. The meals at Tryn were excellent, and the service at the cottage was seamless. We also made use of the shuttle service to nearby wine farms, which was convenient and efficient. One of the highlights of the weekend was our visit to the spa – the massage treatments were fantastic and added a perfect touch of relaxation to the stay. Everything was well thought out, and the staff went above and beyond to make our weekend truly special. We thoroughly enjoyed our time and will definitely be back again.