Cape Town Lodge Hotel

Waited for a long time in the lobby to check in. When check in time arrived, staff ignored the people who had been waiting, some for hours, and served newcomers instead. Hotel was doing renovations and did not disclose this when booking. Incredibly loud and uncomfortable for something so pricey.

Great room, hotel and location. The parking is too expensive and no more than 1 visitor is allowed.

The room looked a bit dated but it was clean and comfortable. However, in the last 2 nights of my stay, the key card somehow did not register me as a guest which resulted in me having to go down to the reception to reactivate the card which was inconvenient, especially since I had already booked these 2 nights. Please also note that the hotel takes a deposit of 200 rands per night and it should be paid in cash which was a bummer since Cape Town was the last stop in my trip and I didn't have that much cash anymore and I won't want to withdraw just for this. Unfortunately, it seems that cash is the only way to go since other payment methods will result in losses. I ended up using my credit card to pay this deposit where they charged my card instead of placing a hold. When I checked out, they asked for all my card details including CVV to process the refund. Unfortunately, a month later, I still did not receive a refund on my card. It took another month before I got the refund via bank transfer. To my horror, I received 32% less because this was charged by the hotel's bank. The hotel stated that the hotel does not bear the transfer cost and claimed that my card did not work when they attempted to refund. However, the attempt to refund to my card was never mentioned in my e-mail correspondences. In conclusion, the hotel room is generally pleasant to stay in but avoid using your card to pay the deposit to avoid the above problems.

The Reception asks to fill a form adding your full card details go be paid on 10 days which is risky to.leave your credit card details in a form and waiting. That shoukd be nade at once tobyour card through a card machine.

Amazing hotel with friendly staff, old fashioned styled rooms really made the experience more pleasurable.

We have been staying here for several years and I have to say that sadly this hotel has lost its personal connection with guests. We didn’t feel like returning guests but more like strangers and it was purely business from the hotel. We have such wonderful memories here sadly clouded by new staff who have no idea how to connect.