Hotel Pironi

It’s 11 years since we stayed here and everything is just as good now as it was then. The staff are friendly and welcoming and the breakfast is wonderful. The amenities in the bathroom are excellent for overseas travellers and I wouldn’t want to stay anywhere else in Cannobio. A perfect start to our 3 weeks holiday in Northern Italy.

A practically perfect boutique hotel which oozes class: we had two rooms, one facing the lake and a larger one overlooking the town and each of a good size. The air conditioning units are unbelievably quiet and very effective. Room decor is in warm colour-washed tones with solid furnishings; around the hotel is a stylish mix of older and more modern paintings and sculptures with interesting little corners and views. Continental breakfasts are good. Tea, coffee and pastries are available through the day in the lounge. Free enclosed parking is a very short walk away, and such a bonus. As if all that were enough, the staff are warm, friendly and happy to help. Stay here and be assured you will be looked after by people who really do care, in a hotel which will leave you with positive memories.

Very friendly welcome by the staff. Exceptionally spacious room nr. 11, very neet, clean and absolutely quiet at night. Fabulous sleeping comfort. Top breakfast buffet with no wishes left. Super close walking distance to the Piazza and some superb Restaurants and Gelaterias.

This hotel was absolutely beautiful, with friendly, helpful staff. The original structure of the building has been maintained, and the decor is stunning. You will feel so happy that you chose this hotel each time you walk in! Wonderful location and delicious breakfast buffet, spacious rooms, gorgeous hotel lounge to relax in... I loved Cannobio, and loved staying at Hotel Pironi!

Such an authentic, classy hotel with the friendliest and most helpful staff ever! We had such a great time in this wonderful, historic hotel. The bedrooms are spacious with antique furniture and modern comfy (large) beds and bathrooms, the breakfast room is amazing with frescoes on the walls on ceiling, the breakfast was superb with plenty to choose from, plus the staff are just so kind and helpful. Would go back in a heartbeat!

The setting and staff were really fabulous, although the hotel seemed oriented to a more staid clientele. There weren't a lot of amenities for kids (outdoor space, pools, games, etc) but the staff were still very gracious and friendly with them. We found our family room(s) spacious and comfortable, with a sweet Juliet-style balcony overlooking the street outside. Most of the windows faced an enclosed inner courtyard, which was fine if not ideal. If I were to stay there again I'd seek a room with a better lake view. The wifi requires lots of sign ons and the parking arrangement is a bit curious -- with a parking pad or garage down a different street from the hotel. You can't actually reach the hotel easily by car, but nevertheless but found the parking satisfactory.

The room that we were given was not one of the rooms pictured on the site. It was not close to the standard we expected. There are nice looking rooms but you do not necessarily get one. The excuse was that the pictures are a ‘general impression’. No compensation was offered. They then tried to make out we were a no show to ***********. Beware.

After seeing the rooms advertised on the hotel website, we booked in early January, & specifically asked for “a beautiful one with lake view” for 3 nights. It was for the special occasion of our 42nd Wedding Anniversary. The hotel is in a good location & the old building itself was lovely. But when we were shown to our room it was dark, and very plain - nothing like the photos of the other rooms on the website with their ornate ceilings, antique furniture, lovely colours and quirky details. But the biggest disappointment was the view: it looked out over rooftops and tv aerials of the backstreets, & there was only the tiniest glimpse of the lake. We asked for a nicer room with a proper lake view but were told by the receptionist that they were already booked. After much pushing, she showed us 2 other rooms which were tiny and even darker, and which looked out onto the brick wall across the street. We declined these. The receptionist called the owner (who didn’t speak English) who then arrived out of breath, and confirmed no sorry there was nothing else. They claimed that they had sent us an email saying there were no lake view rooms available, but that they would “try” - but we never received that or we would have cancelled the booking, because a proper view of the lake was most important to us. We were so upset at their attitude that we decided not to stay there at all, and having eventually found another hotel nearby (after a lot of stress & extra expense, as it was such short notice) told the receptionist and owner that we were leaving as we had not been given the room we had requested, & what could we negotiate by way of a partial refund? The owner very rudely and bluntly just shrugged & said through the receptionist “nothing”. We were quite taken aback at her attitude: she didn’t care that we were upset; she didn’t care that it was our Anniversary, and there was absolutely no attempt to offer even €1 as a gesture of apology. We left our phone number and asked her to consider the matter, and to ring us tomorrow, but she said “the answer will be the same.” The receptionist started to say “perhaps if you come back another time we can see what we could do….” But the owner stopped her. I would NEVER go back to that hotel in a million years, and I would advise anyone who books expecting to get one of the lovely rooms on the website to be very careful, in case they get ripped off too.

Great hotel direct in the city centre. Close to wounderfull shops, the harbour an nice restaurants. Big beautifull rooms and a lovely service. The rooms are well equiped, clean, with minibar and you don’t miss anything. One of the most beautifull an cosy hotels we have had.