Serras Andorra

We stayed here over New Year's in the "Penthouse Suite" Our room was very nice and the staff and service is second to none. The New Year's dinner in the restaurant was fun. Great location with plenty of activities. I would definitely stay here again.

An exquisite service, the new concept of the Bruna restaurant is spectacular, with an incredibly complete wine list... and the attention given to children, both in the kids' club and the S room, is priceless. The ski slope next door offers lots of fun and entertainment for the kids.

Andorra An excellent hotel for a family holiday in the snow of Andorra. From the moment we arrived we were very well received and we felt cared for every day by the hotel staff. The architecture is very well chosen for a modern mountain climate. The facilities for children, in the kids club, in the pool and on the ski slope, are great. We went with our 3 year old son and in addition to having his first contact with snow, he had a lot of fun. The restaurants are very good. Breakfast is prepared with care for each guest. The ski structure, both on the hotel slope and in the rental of clothes, equipment and transfer to Soldeu worked very well. Lockers per apartment greatly facilitate logistics between the hotel and the slopes. Highly recommended and we would definitely repeat if we returned to Andorra

+ - Beautiful hotel, brand new. Decorated with style - Nice rooms with good amenities - Appreciated the welcome in the room - Good quality products at breakfast - - Location: along the main road - No air con. When it's + 30° outside and you pay 300 euros for a room, you expect it. Couldn't open the windows at night as it was way too noisy. - Service quite bad at breakfast

First the positive. Fantastic service and friendly staff, friendly towards kids, very nice spa area (open for kids until 05:00 PM), great breakfast (fresh orange juice, made to order pancakes and eggs) and very nice restaurant with a nice wine list. Very nice outside terasse for drinks etc. Reason for low rating is how poorly I slept. I do not think the hotel is suitable for summer. It was simply too hot. No aircondition, so only option is to open windows. This however, meant that the very busy road just outside was very loud with speeding motorcycles etc. at least until 02:30 AM, also an issue next door building emptied their trash jo next to the room (picture upladed). After I wrote a complaint in the middle of the night, the friendly staff upgraded us from a family room to a suite at 4th floor, it was a bit better, but still the noise was not suitable for a luxury stay in the mountains. I was more stressed leaving than arriving. I complained again at check in, but the very nice staff cannot fix lack of air-condition and location next to busy road. I would only consider going in winter time.

The best customer service that I have ever experienced. After checking in I was taken to my room and shown how things worked. After settling in I went to the lobby desk and said that I would like a small table for my balcony. Done within an hour . I also said that I needed a power strip, they gave me one right away. Again, the staff was amazing. I have never flown Emirates first class. but I imagine that the service here was similar! The staff all seemed to like their jobs. The room was fine- a little fridge, great wifi, TV worked well. Breakfast was served until 10:30 am. Meats, cheeses, pastries, fruit etc. And eggs made to order. I spent some time at the bar in the evenings, the staff was great. There is a very large patio with tables where you can eat or have drinks. All of the room balconies have 2 chairs, I guess my only suggestion would be little tables for the balconies that one could put beverages on etc.