Sunscape Star Cancun

3rd time. 4.5 Stars As a couple we went to the Dreams for a 3rd time. The food and service are amazing and the room is great. We would only go preferred as the pool on the roof, Bluewater for breakfast and the lounge are well worth the $ for us. The beach area extension was a nice addition. As was the AC in the Vista Prime restaurant. Standout staff were Mario at Bluewater, and Roberto at the lounge and Benjamin at the preferred pool. Always ready to help out. The wind is a thing and the first 3 days was very very strong, but it settled somewhat after that. Suggestions for improvement are mainly about the inconsistent rooftop pool temperature and the entertainment in the evenings. The pool was nearly bathwater the first few days, then I suggested maybe they should check the heater temperature, it was way too cold. 85 would be a good compromise and I assume there's a thermostat for that. The nightly entertainment was great on the Sunday night- Great band right in front of the restaurants. Then the resort had less occupancy maybe and the singers were put across the pool which was too far away for the number of people. I felt badly for them. As well, sometimes locations changed (weddings, groups?) and times seemed odd, like karaoke at 630 pm in Desires. People are eating then. Weird. Overall I would recommend the views food and staff, but there are some areas which could use some improvements

Great stay………………………………………………. …………..………… not much to really …. We was drunk everyday and we enjoyed every moment of it! The Wedding was absolutely beautiful and lit from start to finish lol….. the food was food lol that all I can say about it…. But everything else was absolutely amazing…. It feels like a dream now

Amazing family friendly resort. Extremely helpful staff that are constantly doing everything they can to take care of you. A couple standouts were Alvin, and Victor. Truly wonderful people, ensuring you have a great time. Claudio at the main lobby bar is amazing! Give him a little freedom and he’ll blow you away with his drink and showmanship. Great experience all around

The staff at the resort are exceptional. They continually go above and beyond to ensure your stay is amazing. The resort is beautiful and walking distance to the ferry (go to Isla Mujares!!). Tons of meal choices and all of the food is beyond good. We had a small issue with housekeeping, and Carlos and Martin went out of their way to rectify the issue. The beach may be small, but it’s gorgeous and the beach staff are incredible, namely Alvin, Jorge & Kendor. Thank you for a great vacation! ️

Great service and perfect venue for wedding, guests and their families! Food was great and the general vibe was very nice. Get the preferred ( look for Jorge.. he is the keys to happiness) if possible and room service with the family was very nice. Nice gym and very close walk to the water taxi to Isla which I highly recommend.

The rooftop was amazing! The staff was so friendly. The resort was pretty, but small. Definitely catered towards people with children. There were A LOT of kids there. The beach was okay, small, clean, and the hammocks were great. Plenty of lounge chairs everywhere. We didn’t have trouble getting one for our group of 4 everyday. The pools were great. The Preferred Club was amazing. Worth the extra money. The rooftop pool was adults/preferred club only, has private breakfast in the morning, and the premium alcohol is great. The views from the top floor are breathtaking. The preferred lounge is another great perk with a wonderful bar, super helpful staff, and a great little buffet for breakfast, lunch, and dinner. The gym is one of the best I’ve seen at a resort. Great selection and several pieces of equipment. The regular buffet was small, but the selection was decent. We ran into a lot of the food being cold, but the flavor and presentation was still good. The coffee shop was also great. The beach grill downstairs was good. The taco bar was so good! Good service, great selection, and good treats. The restaurants on the resort were also good. We did have to wait for an hour most nights to get in, but we would get a drink once we put our reservation in and the wait wasn’t too bad. The way that the resort is built makes some of the areas VERY windy. The gourmet court by the pool/youth pool area was a wind tunnel. Hold on to your plate! Haha The rooms were great! Showers were wonderful, the balcony was great with a huge door you can slide open, the staff kept our room stocked with refreshments, daily snacks, and Nespresso coffee. Yum! The following staff were great: Brian & Kendor on the roof were FANTASTIC. They were so kind, fun, and so helpful. Mario in the rooftop restaurant was great every morning. We also LOVED Miguel in the preferred bar. He made the best drinks. Summary: Great little resort if you have a family with kids and like a smaller resort with less walking. If you want to go for the beach, I’d skip this one. If you only want to be in the pool, it’ll be great for you. Preferred Club is worth the extra money (GET THE PREFERRED CLUB), staff is wonderful, the views are beautiful, food was decent (not the best, not the worst), and it’s close to the airport.