Hotel NYX Cancun anmeldelser

The shower is very bad, and the water doesn't drain. In some buildings, there is no elevator, so we had to go up four floors with two 23kg bags through the stairs.

This was our favorite stay in whole mexico!! Amazing room, the best bed I have ever slept on, very clean, suuuper friendly staff, great breakfast. Great price!

Everything was amazing at this hotel except for a couple things. The service was wonderful. Enjoyed that part the most. The food was also very good. Especially enjoyed the gourmet Italian restaurant, Chianti. Service there is the bomb! The pool is small and overcrowded, however. Not much seating around the pool either. The beach was sufficiently stocked with plenty of palapas and chairs, which was nice. Didn't have a problem getting a space on the beach any time of day. The color of the water in this location is absolutely breathtaking, but the roughness of the beach is tremendous. Very difficult to enjoy the water at all. Next time I will have to find a place with calmer waters. Getting a reservation for the gourmet restaurants is daunting, as usual for Mexico. I can never understand why making dinner reservations is so difficult to do at these all inclusive hotels. It is really ridiculous. The day we arrived, the "concierge" (but really the timeshare sales person) promised to make a reservation for us for a few nights later to eat at the Italian restaurant, and she told us to check with her the day before to confirm the reservation. So I did exactly as she said but I was told that they cannot see what reservations are made until the day of the reservation. So I had to check again the day of, and of course there was no reservation made for us. They were able to give us a reservation for that evening, however. Good thing because I would have really been upset had they not, especially since we were going to be leaving the next day! Soooo very tired of this BS at the all inclusives. It's coming to the point where it's not even worth it to do the all-inclusive anymore. So very ridiculous, I swear. Something so easy has to be so difficult for them. Anyway, I wouldn't stay here again because we were not able to enjoy the pool at all, nor the beach because of the roughness of the water. Almost constantly there is a volleyball game going on in the pool and there's no room for anything else unless you want to get hit in the head by the ball! But the music around the pool was good most of the time.

Balcony door/window lock was broken when we checked in. We had to call maintenence to get them to fix it.

Attitudes from the front desk is so bad!!! They are always chatting with each other and indifferent with customers! Amenities are poor as well. The shampoo box dropped to the ground at midnight…and the coffee pot malfunctioned.

The place is really good with an incredible private beach, But what really stood out to me is the quality of the service, the employees of the hotel really take care of you in the most professional and friendly way possible ! I recommend !

The room they give to me is aways lond， upstairs renovation is so lond ， never sleep well。and I change room still same ， so lond， if expect good sleep ， not here。

Location not bad, close to places around hotel zone. Food was ok, nothing special though, breakfast was better than dinner. People nice, willing to assist. Parking helps a lot. Room very humid, clothes were kind of smelling after one day from all the moisture. The window has no view, looking at some wall or sth. Really I don’t know how someone gets a good room when they book-is it magic needed?

Friendly staff, excellent food, very clean hotel, beautiful beach and great animation at the pool.

イタリアンレストランがとてもおいしかった。部屋も毎日綺麗に清掃してくださり、とても快適に過ごせました。

因為我們過來的時候是酒店的淡季，房間很空，所以我們得到了額外花60刀升級房型的機會，從日落房間升級為低層套房（不在一個建築裏），包括兩室兩廳。酒店泳池很小比不上隔壁五千一晚的，但吃得不錯，沙灘位置也很好，酒店內都是當地人在度假，總的來説性價比很高，適合想要慢節奏度假的人。

停車場到酒店大廳沒有電梯，行李需要搬運 部分房間沒有電梯，行李需要搬運上樓。靠海邊房間隔音太好，夜晚海浪聲很大。 沙灘很好，保潔搬運不要忘了給小費，二十到五十墨西哥比索均可。 有小超市。停車免費。

Hotel maravilhosooooo !! 🤩🤩🤩🤩 atendimento de excelência!! 👏🏻👏🏻👏🏻🤩🤩🤩🤩😍😍😍😍 ótimos atendimentos em tudo!! Hotel 🔝🔝🔝🔝🔝 agradeço em especial a recepcionista Maike👏🏻👏🏻 ela é muito muitooooo querida, amável e gentil!! Vou recomendar este hotel para meus amigos e pretendo voltar em uma próxima viagem neste hotel !!

Instalações bem cuidadas, limpeza impecável. Recepção muito agradável, todos muito atenciosos. A comida é variada e muito boa. A localização é ótima e a vista dos quartos é incrível. Perto do shopping mais chique de Cancún (La Isla). Ótimas opções de bebida e comida no restaurante. Piscina com música, boa parte do dia. Bom trecho de praia para caminhar. Aluguel de jetski na praia em frente ao hotel.