Renaissance Cancun Resort & Marina

It was pleasant overall. But I had to pay unexpected extra 20 dollars for tax when I checked in. Maybe it will be better if they informed me in advance. Except that, every thing was good.

It’s good hote. Room is.m clean. Reception is friendly

The description of this hotel is very misleading. It is about 30 minutes out of town, in a harbor that is being dredged. A taxi ride into town cost $18 each way. The hotel has a small unheated lap pool and a large unheated hot tub. It is not near a beach. There is a beach about a mile away and a shuttle, but it doesn't run on Mondays. They encourage you to request no housekeeping to save on energy costs, but didn't mention that if you do that you don't get clean towels, empty trash or replenish soaps, etc. We couldn't figure out how to use the in-room expresso maker and no one could help us. If you're into shopping, there is an upscale mall attached to the hotel. When we saw the location, we informed the management that we were very unhappy with the location and wanted to move to a different hotel, but with Trip.com the fee, paid in advance, was nonrefundable.

My experience at the hotel was perfect! All the staff were friendly, and I didn't have any problem communicating even though I don't know much Spanish. I'll definitely be back.

すごく綺麗な場所で下にレストランがついてるんですけど、そのレストランが本当に美味しかった！ 直結でショッピングモールにも行けるし、価格もめちゃくちゃ高いわけではなかったので価格以上！大満足

酒店位置不錯！就在商場購物中心旁邊，吃飯什麼的非常方便。雖然沒有沙灘，但是很適合要出去景點住，性價比高