Altitude at Krystal Grand Cancun - All Inclusive

The resort itself is amazing. Very big and spacious, great amenities and SPECTACULAR views. Even more amazing were the staff and concierge Janer who made the stay very relaxing and memorable.

My family observed roaches at the food buffet and when management was notified his customer service was poor . We met with another manager the next day who tried to offer my sister a 25 minute massage but only on the condition she signed a waiver saying she wouldn’t leave a bad comment . I wouldn’t tell anyone to stay here .

We recently left after staying for a week. I had paid more to stay at Altitude. What a joke. Only one option for breakfast and dinner where there was minimal options and food was cold. One night the meat options were not even cooked. For lunch you have the same buffet which I never went and then two little food huts by pool that served the standard taco, quesadillas, Mexican hotdog or hamburger. The service at the pool was very slow. Had to change my room because the ac wouldn’t go below 78. Changed rooms and it wouldn’t go below 74! Shower had hair from a previous stay. The lobby had no ac. I was unable to go to French restaurant, use my day bed voucher or the infinity pool that is offered to Altitude guests because my daughter was only 16. Every night we went out for dinner because the food was horrible. I will never come back. Worst stay ever.