Gæstebruger
16. august 2024
This was a beautifully serene hotel. We loved the huge pool. The room had it all. We even had a really nice meal there. Oh and we enjoyed the numerous deer & agoutis very much. You might be wondering why, then, would I leave this poor review. Well I did something foolish: when I was simultaneously making several bookings for hotels, airfare & rental car back in March, I selected the wrong dates for this, and only this, hotel. When I realized my mistake, just a few days before our departure, I totally panicked. But then I figured oh well this is COSTA RICA after all, the land of hospitality & Pura Vida, some of the best customer service in the entire world, surely they will understand. Not at all. They just kept pointing to their policy. And it’s true I did not catch my mistake within 30 days. And ok I did receive an email, confirmation, but I did not open it. And I understand why hotels need to have policies. But I think they also need to consider EXTENUATING CIRCUMSTANCES. After pleasing my case to them, I ended up having paid for staying a night at La Hacienda when I was NOT EVEN IN THE COUNTRY and then ADFITIONALLY for the correct night when I DID stay there and I had a very nice time. I tried to get in touch with their finance manager to understand if the hotel was booked for that night in March (AKA did they turn away potential guests in March?- doubtful) but the hotel declined to give me that person’s contact information. It’s just a shame that they had many opportunities to take the highroad in this unique situation yet the hotel continued to point to this policy & show little empathy for my story. So when I return to CR I will stay elsewhere and I caution you of this hotel’s rigidity as you determine where to stay.
Oversæt