DogHouse Columbus

I was there on July 31 and sat outside with my dogs. They were busy and not enough waitresses/waiters to handle all the people; so much so the manager Makayla was my waitresses. Not only is she FANTASTIC at what she does, but she is an excellent person. She comp me my meal for taking to long to provide service. She totally refused a tip as well !!! She made me a loyal customer from that point on!! it wasnt being comp, it was how gracious she was and her professionalism!! I was so impressed. Its a busy place , so when you come here enjoy the place.....there are some great people that work here. I would and will recommend this place to everyone!!!

Should have trusted the not great reviews. This place is so neat, such a cool concept and TERRIBLE execution. We drove an hour and half for a fun couples night. The hotel staff working on 3/30 were SO rude. One staff member with long brown hair and nose ring TRIED SO HARD to compensate for her coworkers rudeness, pretty sure she even felt uncomfortable with how rude they were being. The museum was closed for a private event. We went to the restaurant, was told there was a wait and it’s better to sit at the bar. We had no where to go, so we didn’t mind waiting but weren’t really given an option. Food was good, bar backs and bar tenders were nice but I was really expecting a little bit more “beer knowledge” if you will. We went back to hotel section, and asked for the orange wheat beer we saw on the menu at the restaurant, they had NO idea what we were talking about and did not even attempt to converse about other beers. Sunday - McDonald’s breakfast is better, no bagels, no fruit, nothing- seriously one of the worst hotel breakfasts I’ve ever had. Museum closed again. All in all we paid $380 for one night, dinner and 2 beers a piece. Next time I might stay at the holiday inn and come over to enjoy the outside atmosphere.

This was a place on our bucket list and a 6 1/2 drive from our home. Overall, we're happy we experienced it, but it could have been much better. We wanted a relaxed hotel experience where we didn't have to leave the property.  The Pros: -We were able to travel with our dog.  -The rooms were quiet.  -We had a first floor room w/a patio, which made it easy to take the dog out at night. But... the door has to be propped opened with a door stop that's outside. That has to be some kind of design flaw. Bc then you allow any air conditioned cool air to escape and also allow bugs to get in. It doesn't make sense.  -Nice trails on site. -The girl who works at the hotel lobby bar with the short hair is the best! She's attentive and has a great personality. We wished she was there every night, but was only there on our last evening. -Sitting in the lobby was very comfortable and it was never crowded. We would order food from the restaurant and eat in the lobby (since there's no where to eat in the room) and we'd play some games that we brought with us.  -There is a simple beer museum on site, but some of the interactive things were missing things or just did not work. -The guy who works at the gift shop register/bar was super nice. -There is a good breakfast that's included and you also get to choose one beermosa. Additional beermosas are only $5. The breakfast staff is always great. Plates at breakfast weren't always clean so you have to go through the stack and find a clean one.  -The bed was comfortable and the pillows were fluffy, but the duvet was way too heavy and warm.  -We each received a check in beer -We chose the shower beer fridge option ($60) and the virtual beer school ($25), which was just ok.  -Food at the restaurant was good and it was nice to be able to have it delivered to the hotel lobby or your room for a $5 fee. The Cons:  -The manager (Devin) is not helpful. And I've read that from numerous other reviews. She's not good at rectifying situations and it's obvious she doesn't care. The employees working around her seem to be extremely tense (only in her presence). We noticed that she doesn't interact with any of the hotel guests like most hotel managers do.  -My credit card was entered incorrectly at check in and I got a call from my credit card company bc the expiration date entered was completely wrong.  - Our room was so dirty. Everything was covered in dust, dog hair and just overall grossness. Photos attached and speak a thousand words. There are only 32 rooms in the building. Why is it so difficult to clean them properly? Why doesn't the manager periodically check them? The floor was filthy, white dog hair all over the floor and in every corner. Cheerios left on the floor next to the bed. The beer fridge in the bathroom was dirty. Thankfully we brought our own sheets and pillows cases. And I had flip flops to wear around the room and in the shower. I wouldn't walk barefoot here or even in socks. If we weren't trav

Our family had a great stay at this location in Manchester Ohio, the group here made our furry son Hank feel right at home as well as my wife and I. I think it is fantastic for folks to create these places so that the entire family can vacation together . We recommend stopping in or staying g the night either way your in for a heart warming stay ,great food, brew and hospitality . This was our pups first road trip but will be back Thanks again to Devin and her working Family Hank,Steve ,Sandra

This was an amazing place! Such a great atmosphere. There was a beer museum, restaurant, outside social area with two ponds, a dog park, a hotel lobby that serves beer, the coolest rooms, and the best minibars. There was a record player in the room with some vinyls included. A shower beer fridge in the bathroom. Tons of unique areas. In the morning they serve a nice buffet with a beermosa. Everything was reasonably priced and tasted amazing! We traveled with another couple and we all wanted to stay another night. We would love to return.

Staying at the Doghouse has been on our list for a while. Super cool hotel.We were presented a chocolate chip cookie and a beer at checkin. Our room was very clean. The bed, comfortable. The room had a guitar that you can play as well as a record player and some records. The bathroom had a "shower beer" mini fridge filled with a selection of Brewdog beers. Breakfast was just OK. I was most surprised by the fact that there was no EV charger for electric vehicles. For a company that promotes their carbon negative status, this seems like a no brainer.

Cool concept. Dog friendly hotel, tap room and arcade. Drove 6 hours to meet up with friends who were also driving 6 hours to meet us. Morning of; we received a text that the tap room was closed so staff could be with their family for New Year’s Day. Hungover staff if you ask me. Since we were already in town and the room was booked a month before, we checked in to find out that not only is the tap room closed, the arcade is too. We were told that it would open at 11 the next day. We stayed and went next door to the tap room. The gift shop was open, but the bartender said they don’t open until noon. After complaining to the assistant manager, Devin, she said there was nothing she could do since we booked with a 3rd party. I called ******* explained my dissatisfaction with the very poor communication. The agent said she needed to get the approval from the hotel to credit yes. Again, poor communication as I was told that I needed to reach out to the 3rd party. ******* called and we were denied our credit from Brew Dog. The individual that ******* talked to said an email went out regarding the closing l, a text message went out and was also posted on social media. I did not receive any email regarding a closing, but we did receive a text the morning of our check in. We drove in the night before since it was 6 hours away. Extremely disappointed with Brew Dog, but happy ******* stood by our booking any credited us for the inconvenience.

I am not even kidding. This is what hotels suppose to look and do business ! You walk in to a kind and friendly staff. Bright and colorfull design just to get your room and walk into everything you need for your vacation, in the room. A guitar, record player with records of good vibe music , fridge full of liquor and much much more. From bottles of wine or liquor to merch, bottle openers and books to read. Everything in the room is for sale if you like and the prices including the minibar are sane. So everything you need is available if you want for a descent price. Complementary breakfast with beer-mosas. Just a great little vacation. What happened you ask ? For a whole week. Getting someone on the phone was impossible maybe 2 calles were answered out of 20-30 trys .. We booked the top dog package to have a tap in the room, dinner and tour of the distillery. On the phone we were promissed an 11 pint tap. 12 pack of beers in the shower fridge, dinner for 2 and brewery tour. We got to our room. No tap but an extra 6 pack in the fridge ( 11 pint vs 5 pint) but mostly we came to this hotel as we wanted the tap experience.. but even while talking to them on the phone. No one mentioned the taps are broken around the hotel. The compansation was not only not an extra but less than what we paid for and should have got... When we wanted to book the tour. It seems there are no available instructors ... They gave us a complamentry beer. But trust me. We had enough beer by this time. So bottom line. If your taps are broken and you are under staffed , let us know in advance. We wont be mad but we will know what to expect And wont pay for a package you cant provide. Instead of getting there and start our vacation feeling we got screwed. A huge high five to all of the "front of the house" staff. The place is in the right direction, but not there yet.

The concept is awesome especially it being a dog friendly campus. Checking in was super easy and it was fun to explore the entire place from the gift shop, to the restaurant, to the hotel lounge and our room was really nice and had a lot of great details in the decor. We only stayed for one night and I bought the shower beer package which was fun, from those shower beers and the ones we picked up in the gift shop there was definitely plenty and we had a solid amount to go with us the next day. Even the little museum area where they go in great depth and details about the brewing process is fun! The food was solid, a bit pricey but wasn’t too bad. The staff was also super friendly as well and was readily available for questions/concerns. My only issue really is that I was charged $100 for in-room consumption, which I thought was kind of the point in a brewery hotel…..especially one that offers a shower beer package that’s listed at only $60. So in reality I payed $160 just for us to drink a couple small packs of brew. That was a pretty big turn off of considering to stay again.