Gæstebruger
22. oktober 2024
We were 4 people travelling from Bhubaneswar to Goa from 16th to 18th and staying at property. Due to unforeseen circumstances and exigency of some of the members (one's relative was diagnosed with cancer), another (sr. Citizen severe viral fever), we were forced to postpone the trip. I called Neemrana three waters property on 12th Oct to inform the above and request if anything could be done. They said I have to talk to reservations team and shared the contact. Immediately I got in touch with reservations and explained the above. I also said the below things Will provide proof if required Not asking for cancellation but just another date in the future for same two room and 4 ppl. If any penalty invovled, we would be ok to pay Also informed, if none of the above is possible, then atleast consider a partial fee waiver It was blatantly denied!! I also requested the same through Agoda as well as they showed an option to appeal to the property. It was denied again!! We have stayed in many Neemrana properties (Alwar, Kesroli, Ramgarh). Are they so interested in profilt making that the customer doesn't matter at all?? The word service gesture doesnt feature in Neemrana's policies?? How can one be so inconsiderate? More than 25000 rupees lost due to their apathy. We couldnt help it due to our circumstances, but atleast we expected a property like Neemrana to understand and atleast consider a partial waiver / or a date change woth penalty or anything for that matter. This left us in very bad taste and I am not sure I will ever opt for Neemrana properties again.
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